I developed and implemented service standards which improved service and products andintroduced and enforced sales and marketing strategies to increase revenue and profitability. I also performed HR functions by recruiting, training and developing staff members.Achievements: I generated extra food revenue by using 3rd party web promotions and utilised social media advertising to establish a healthy and consistent Afternoon Tea business.

I managed various financial transactions of operations and beverage cost of sale, performedPurchasing and Supply Chain functions, took responsibility for HR and Health and Safety within thedepartment, managed Customer Relations and analysed SALT results (Satisfaction And LoyaltyTracking). I also forecasted, achieved and maximized revenues and maintained Hilton brandstandards.Achievements: I increased 19,000 covers in the restaurant & bar and increased year-to-date… Show more I managed various financial transactions of operations and beverage cost of sale, performedPurchasing and Supply Chain functions, took responsibility for HR and Health and Safety within thedepartment, managed Customer Relations and analysed SALT results (Satisfaction And LoyaltyTracking). I also forecasted, achieved and maximized revenues and maintained Hilton brandstandards.Achievements: I increased 19,000 covers in the restaurant & bar and increased year-to-date revenueby 23% with only 3% payroll increment and reduced the cost of beverage year to date. Show less

I achieved sales and profit targets, controlling the financial performance of the restaurant andunveiled business development opportunities through internal and external relationship management. Additionally I managed and motivated 30 permanent and casual staff members,planned and managed rotas and recruited, trained and developed team members.Achievements: I Achieved and increased the forecasted budget , reduced staff turnover andachieved 2nd place in the guest satisfaction… Show more I achieved sales and profit targets, controlling the financial performance of the restaurant andunveiled business development opportunities through internal and external relationship management. Additionally I managed and motivated 30 permanent and casual staff members,planned and managed rotas and recruited, trained and developed team members.Achievements: I Achieved and increased the forecasted budget , reduced staff turnover andachieved 2nd place in the guest satisfaction survey for F&B service of all worldwide Hilton hotels. Show less

I performed daily stock control, weekly audits, daily and weekly reconciliation of sales/ end of week/payroll. I completed HR responsibilities of recruitment, training and development and organized thedaily rotas. I was responsible for management of brand standards, stock rotation & cashing up. Ianalysed data and drew conclusions and developed an intensive understand of measurements andweights of drink levels and an extensive knowledge in Cigars, cocktails, spirits, beers &… Show more I performed daily stock control, weekly audits, daily and weekly reconciliation of sales/ end of week/payroll. I completed HR responsibilities of recruitment, training and development and organized thedaily rotas. I was responsible for management of brand standards, stock rotation & cashing up. Ianalysed data and drew conclusions and developed an intensive understand of measurements andweights of drink levels and an extensive knowledge in Cigars, cocktails, spirits, beers & winesAchievements: I introduced a new cocktail menu with signature drinks and new concept of music,sushi and cocktails and maintained 100% staff retention. The hotel enjoyed record revenue during2006 FIFA World Champion ship. Show less