Providing Software Development and Systems Design and Engineering to our clients with specialization in the Telecom and Call Center industries.

Designing and Developing software to improve Tritel's place in the marketspace. Analysis of existing projects and launching of new systems with a focus on reliability and scalability.

Design and Implementation Telephony System including Class 4 solutions for switching and routing.

Troubleshoot and identify issues with legacy software inherited through various corporate acquisitions so that data and processes could be integrated in the core business. Design and develop new application to increase profitability and improve telephony switching and routing.

Responsible for gathering the requirements of business applications and reporting. Designing reports and providing professional whitepapers analyzing data from many business units and plans to improve the call center operations and customer service.• Developed reports and reporting tools to analysis call center agent and manager performance to implement action plan for continuous improvement for multiple departments over multiple locations.• Design and implement PowerBI and SSRS reports to allow management both historic and real-time data to status of the business and call center support.• Developed reporting with automated delivery and tracking to produce documentation for managers to improve agent performance.

Responsible for managing the company IT assets and developing tools to produce pricing for customers and analyze vendor costs for this new short duration wholesale telecom company. • Gathering vendor pricing data in multiple formats to be ETL into a common format for business use.• Maintain databases, develop analytic tools, design reports to improve business profitability.• Automated processes so that customer products could be produced on a regular basis with specialized individual requirements of the customer products.

And subsidiary of the Telaris Communication that offered professional services to customers for telephony switch purchasing and setup. Additionally, provided custom software solutions to enhance there telephony system.

Responsible for managing the company IT assets and developing tools to produce pricing for customers and analyze vendor costs while taking on a larger role in company profitability and growth. Managed the growing NOC, Vendor Management, and Customer Pricing Teams.

Responsible for managing the company IT assets and developing tools to produce pricing for customers and analyze vendor costs. • Gathering vendor pricing data in multiple formats to be ETL into a common format for business use.• Maintain databases, develop analytic tools, design reports to improve business profitability.• Automated processes so that customer products could be produced on a regular basis with specialized individual requirements of the customer products.• Managed the NOC, Vendor Management, and Customer Pricing Teams.

Monitoring and managing multiple mainframe systems, batch jobs and integration system for the management of financial and health care records systems. Systems included AS400, IBM390, UNIX, and Linux systems.

Provide support for 25+ hospitals for basis software and hardware and other systems including financial, healthcare records and patient charting systems.

Managed all IT and Facilities for a 200+ seat customer support call center. Provided hardware and software support as well as Server Maintenance and User Management. Managed the Aspect Phone Switch for the incoming calls.

Developed and managed database systems to provide switch routing, product models, and network and financial reporting.