Sam Warren Email & Phone Number

Over two years of retail experience employed at Cineworld. Job role includes providing customer service in an often hectic environment which involved responding to customer queries; resolving complaints to ensure customer loyalty is retained; and persuading customers via upselling company merchandise. In addition to customer service, the job also included maintaining strict adherence to company policy and procedure; upholding hygiene and food preparation standards to comply with COVID-19 safety precautionary measures; and contributing to the team ethos by supporting colleagues throughout the day. My time at Cineworld has ensured I developed client management skills, understanding the importance of commercial awareness and experiencing work under pressure.