Project implementation, Supervisory of a team of Implementation Specialists. Work closely with internal teams and clients to create a client-centric experience. Manage on average thirty buy/sell, special projects, or accelerated install. Develop new processes to improve efficiency. Work collaboratively with the other company-owned business units to ensure as seamless as possible install model. Maintain weekly communication with clients to keep all parties focused on specific deadlines. Follow processes to deliver on the signed sales contracts provide and see the project through to post-install support. Combine data to analyze or current workload capacities. Work with our scheduling team to assign installers to specific projects based on skill set evaluations. Deescalate clients when problems or unforeseen issues arise.

• Train dealership personal on Dealertrack, Inc. DMS software within a one-on-one and/or group environment to ensure system utilization and high client satisfaction.• Participate in frequent communication with the Project Manager regarding assigned projects. • Work with Project Managers and Clients to determine best practice processes by customizing the applications specific to each client's needs. • Work with clients on validating data converted from prior DMS to ensure their data convert over in full and correctly. • Travel to dealership nationwide to deliver Dealertrack, Inc. DMS software at client locations.• Work with internal team members via cases, phone, email, and instant messaging to troubleshoot and/or implement software changes. • Mentor Implementation Specialists to improve their skill sets in each department within the DMS for overall success and ultimately excellent client satisfaction.• Work hand and hand with multiply Project Manager's during install timelines to accomplish tasks required to start and finish projects.

Meet and greet retail clients who come in for vehicle service. Record and relay complaints of their vehicle for the use of technicians. Maintain daily workflow by creating service appointments and delivering on promised times of completion. Present clients with recommended preventative services. Present clients with estimates of repair costs. Work with 3rd party service contractors to negotiate warranty claims. Work with outside vendors to "farm-out" jobs that would be specific to them, i.e. aftermarket products. Work directly with the internal parts department to provide parts to the technicians to perform repairs. Utilize industry-specific software to perform day to day job duties.

Maintained the day to day requirements of running a retail and wholesale facility. Procurement of products, supplies, inventory management, and warranty claims, as well as working with factory reps to achieve program benefits. Managed and dispatched jobs to installers. Worked directly with sales staff to develop marketing solutions for outside sales. Managed payroll for installers and outside sales staff. Utilized Dealertrack software daily for accounting, service, and parts. Created outside sales publications with Microsoft Office. Visited dealerships with the outside sales reps to create a better rapport with current dealerships.

Oversaw daily operations for retail and wholesale expediter sales. Reported to the owner on sales, installations, and buying trends of the customer. Researched new product lines related to the automotive industry. Maintained inventory for the business to keep pace with the changing industry demands. Oversaw warranty claims and processes to reduce working capital loss. Attended CES and SEMA tradeshows to organize new product introductions and develop relationships with manufacturers. Managed the hiring and termination of employees. Assisted when necessary on the installation of equipment on all types of vehicles. Managed outside dealership sales.