Ran team of three Project Managers, 10 Copy Editors and 2 Typesetter-Illustrators for specialty publisher. Led departmental transformation, formalizing organic and informal publishing process to achieve strategic alignment and improve tactical execution. Planned, estimated, scheduled, and produced over a dozen engineering reference manuals with heavy math and exacting requirements. Created worker status, capacity planning, and project pipeline tools. Hired and trained new senior project manager, trained junior PMs. Designed, tested and optimized new AtTask project management process, improved tracking and reporting. Deployed ArborText, developed workflows and styles. Overhauled process documentation and deployed as wiki.

Communication firm publishing academic, literary, and specialty books using print on demand. Communication development for individual or corporate clients. Websites and content marketing. Founded company. Acquired, designed, typeset, illustrated, published, marketed, and sold books. Managed website development teams, content creation, and production. Coached authors through publication. Advised businesses in LOHAS market.

Implemented SalesForce.com, HIPAA transactions. Managed validation & certification of ClarEDI 3rd party transmissions, avoiding penalty costs by proving regulatory compliance before due date. Established clearinghouse transactions, reducing costs by leveraging vendor customer base, eliminating start-up time and rapidly expanding the volume of EDI claims submissions. Implemented trading partner direct-submission, managing full life-cycle analysis, design, construction & implementation, increasing revenue by improved customer retention and reducing cost by minimizing time-to-live. Trained HIPAA transactions staff, reducing costs by accelerating claims processing. Leveraged HN management & technical staff and expedited implementation project, increasing revenue by maximizing speed-to-market. Managed the design, optimization and documentation of new product processes: Medical Therapy Management, Military One Source, Integrated Health Advocacy, etc., across multiple departmental, IT, and communication systems boundaries. Designed Business Processes for Provider Relations, Finance, Customer Service, DUIP, EAP, Benefits, and Intake & Care Management units. Enabled meeting Sarbains-Oxley & Internal Audit requirements.

Implemented SalesForce.com, HIPAA transactions. Managed validation & certification of ClarEDI 3rd party transmissions, avoiding penalty costs by proving regulatory compliance before due date. Established clearinghouse transactions, reducing costs by leveraging vendor customer base, eliminating start-up time and rapidly expanding the volume of EDI claims submissions. Implemented trading partner direct-submission, managing full life-cycle analysis, design, construction & implementation, increasing revenue by improved customer retention and reducing cost by minimizing time-to-live. Trained HIPAA transactions staff, reducing costs by accelerating claims processing. Leveraged HN management & technical staff and expedited implementation project, increasing revenue by maximizing speed-to-market. Managed the design, optimization and documentation of new product processes: Medical Therapy Management, Military One Source, Integrated Health Advocacy, etc., across multiple departmental, IT, and communication systems boundaries. Designed Business Processes for Provider Relations, Finance, Customer Service, DUIP, EAP, Benefits, and Intake & Care Management units. Enabled meeting Sarbains-Oxley & Internal Audit requirements.

Managed the design, installation, configuration & implementation of custom middleware solutions connecting customer interfaces (web, etc.) with backend systems. Led teams of architects and engineers. Analyzed and resolved customer satisfaction issues. Delivered competitive proof-of-concept engagements. Developed standard procedures for proof-of-concept engagements, project management, time and accounting system and supporting information products (documents, websites, templates, etc.). Selected Clients: GAP, Hitachi, eBay, Network Appliance, Neoforma, qLogic.

Managed business model design and site architecture. Devised & implemented branding. Managed technical staff and contractors & green-field site deployment. Designed architecture, look & feel. Designed online interactive experiences. Created use cases. Developed content. Administered servers and databases. Modified eCommerce software. Selected technologies. Managed vendors.

Managed publication and web production team, migrated scientific publishing from print to web, including calculation engines & databases, saving printing, shipping, and handling costs. Reduced quarterly newsletter production cycle to one workday, saving production costs. Designed web site architecture. Developed and implemented web system specifications. Established and maintained servers, web application databases. Directed (managed, trained, supervised, hired) staff of computer engineers, designers, artists, typographers, and production assistants. Developed job, effort, and expense tracking systems, budget & funding proposals. Integrated team and process across departmental lines. Created work flow handling multiple concurrent projects. Led web strategy group.