• Implemented Salesforce across all aspects of the business including sales, purchasing, inventory management, and financial management • Managed an overseas team of 8 people through the development of custom salesforce features such as visual force pages, apex triggers, and apex classes• Configured workflow rules, validations, approval processes, reports, and dashboards to help utilize Salesforce and maximize the effectiveness of the database/CRM• Used Salesforce knowledge and problem solving skills to develop and spec out solutions to put major business processes on the Salesforce platform• Managed crucial company data through the use of reports and the Salesforce Data Loader• Coordinated testing for new and upcoming custom features• Troubleshoot issues with current custom Salesforce features and coordinate with our offshore developers to fix issues and improve error handling• Set up training sessions with all 60 users to ensure maximum adoption and utilization of the Salesforce platform• Used Agile Software development process to manage current projects

• Managed and cleaned “dirty” supply chain data for our pharmaceutical clients• Took the lead role in analyzing and configuring a plan to clean up all data within our “Misc Outpatient Clinic/Practice” Class of Trade• Performed monthly checks on points of care that have not received any data in the past 13 weeks• Analyzed and improved monthly processes to ensure a higher level of efficiency

•Maintained the IMS CRM system through company enhancement requests to ensure optimal efficiency •Created, personalized and managed Salesforce Org for the IMS health Business Development team•Assisted team members with in depth enhancement projects on the CRM system•Helped manage deployment of Salesforce Chatter among IMS US Geography•Built Salesforce reports for sales team to help analyze current sales trends to optimize sales outlook

•Dealt with customers on a day to day basis with troubleshooting computer issues•Performed weekly checks on servers and systems of clients to ensure that they were performing all tasks and storing all data with no errors•Fixed issues pertaining to networks spanning across multiple locations•Maintained backup systems for client data storage

• Worked as a waiter in a high end restaurant• Utilized the ability to multitask in a fast paced environment

•Assisted a full time IT employee on day to day tasks including computer installs, imaging older computers, and general computer repair•Restored older computers

•Constructed models and display cases for products offered by Advent Design Corporation