Managing incoming phone enquiries, emails and dealing with customers face to face. Delivering a uniquetailored made service ensuring each customer has the best experience and that their individual needs arenot only met but where possible exceeded. Link between the customer and workshop, dealing with queriesobtaining the best service dates and quotes for work possible. Administration duties such as bookingservices, invoicing and warranty claims. Ensuring all necessary paperwork is in order for bike loans.

Responsible for the process of making and packaging of the ‘Tracker’, ‘Galaxy’, Maltesers’, ‘Celebrations’ and‘Minstrels’ chocolate confectionery . Whilst working on the production line an awareness of health & safetyand food hygiene was paramount. During my time at Mars I obtained my pallet truck licence and was alsoair gun trained.

Reporting to the Store Manager, I was responsible for stock replenishment the refrigerated section and ensuring out of date items were appropriately disposed of. I frequently covered the check-out and liaised with customers, helping them to pack their bags where necessary. Inventory management was also a key part of my role, ensuring that the correct products were ordered and replenished on the shop floor.