Remote work from home providing technical and applications support/troubleshooting for the Covid-19 Contact Health Trace and Grant IT management – including Salesforce and Twilio applications. Help with task SIDs, password resets and browser troubleshooting as well as multifactor authenticator support and GSuite Administration. Using Salesforce and ServiceNow as ticketing systems.

• Managing 40-60 field technicians in three states• Responsible for ensuring all locations are operational• Inventory maintenance and management• Monitoring KPI metrics to ensure metrics are met or exceeded• Responsible for training new technicians• Manage Remote Tech support team• Troubleshooting with technicians in the field• Managing availability for each city• Responsible for getting new Brick and Mortar projects set up and ready to open• Samsung certified• Google certified• Asurion Plus One certified• Service Bench• Microsoft Office (10+ years)• Windows (10+ years)• Mac OS (3+ years)• Soldering (1 year)• Software Installation and troubleshooting • Hardware installation and troubleshooting • Field Service• Desktop support• Help Desk• Active Directory• Remote Access Software• Internet Applications

• Greet customers and ascertain what each customer wants or needs.• Compute sales prices, total purchases and receive and process cash or credit payment. • Preparesales slips or sales contracts.• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.• Maintain records related to sales.• Prepare sales contracts for orders obtained, and submit orders for processing.

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to theirneeds.• Set up and maintain paper and electronic filing systems for records, correspondence, and other material.• Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.• Manage Department of Transportation files and logs• Order and dispense supplies.• Conduct searches to find needed information, using such sources as the Internet. • Provide services to customers, such as order placement or account information. • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.