Sam Wiley Email & Phone Number

United States

Ashburn, Virginia, United States

Implements 𝐜𝐡𝐚𝐧𝐠𝐞 𝐢𝐧𝐢𝐭𝐢𝐚𝐭𝐢𝐯𝐞𝐬 𝐢𝐧𝐯𝐨𝐥𝐯𝐢𝐧𝐠 𝐦𝐚𝐣𝐨𝐫 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 such as Kaiser Permanente, Santander Bank, JetBlue, USPS, and several local and multinational customers. Secures buy-in from business executives, team leads, and other stakeholders to synchronize plans and ensure timely execution. 𝑲𝒆𝒚 𝑪𝒐𝒏𝒕𝒓𝒊𝒃𝒖𝒕𝒊𝒐𝒏𝒔:🚩 𝐒𝐭𝐚𝐧𝐝𝐚𝐫𝐝𝐢𝐳𝐞𝐝 𝐢𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧 𝐨𝐟 𝐦𝐮𝐥𝐭𝐢𝐩𝐥𝐞 𝐫𝐞𝐜𝐮𝐫𝐫𝐢𝐧𝐠.

𝘐𝘯𝘵𝘦𝘨𝘳𝘢𝘵𝘦𝘥 𝘗𝘭𝘢𝘯𝘯𝘪𝘯𝘨 𝘢𝘯𝘥 𝘋𝘦𝘭𝘪𝘷𝘦𝘳𝘺 𝘪𝘯 𝘍𝘪𝘯𝘢𝘯𝘤𝘪𝘢𝘭 𝘈𝘥𝘷𝘪𝘤𝘦 𝘢𝘯𝘥 𝘚𝘰𝘭𝘶𝘵𝘪𝘰𝘯𝘴 𝘎𝘳𝘰𝘶𝘱Entrusted to lead a wide range of change initiatives, including 𝐞𝐧𝐭𝐞𝐫𝐩𝐫𝐢𝐬𝐞-𝐰𝐢𝐝𝐞 𝐭𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧𝐬 and even minor process improvements. Created sound change strategies, applied Prosci principles, and used extensive knowledge of the change discipline to engineer successful outcomes.

Tyson's Corner, VA

Served as the face of USAA in Virginia, Maryland, and New York. Challenged to upskill team members, hit targets, and deliver unparalleled customer service and a high-touch experience to members.𝑲𝒆𝒚 𝑪𝒐𝒏𝒕𝒓𝒊𝒃𝒖𝒕𝒊𝒐𝒏𝒔:🚩 Coached teams to focus not only on service, but also on sales and profitability. Enabled teams to quickly identify opportunities, provide.

Loudoun County, Virginia

𝐖𝐨𝐧 𝐭𝐡𝐞 𝐃𝐢𝐬𝐭𝐫𝐢𝐜𝐭 𝐀𝐰𝐚𝐫𝐝 𝐢𝐧 2009 𝐟𝐨𝐫 𝐚𝐜𝐡𝐢𝐞𝐯𝐢𝐧𝐠 𝐭𝐡𝐞 𝐡𝐢𝐠𝐡𝐞𝐬𝐭 𝐝𝐢𝐬𝐭𝐫𝐢𝐜𝐭 𝐫𝐞𝐯𝐞𝐧𝐮𝐞 𝐚𝐧𝐝 𝐩𝐫𝐨𝐝𝐮𝐜𝐭 𝐯𝐨𝐥𝐮𝐦𝐞. Led a team of associates in the Loudoun County district to achieve consistent sales, service and operational excellence. Mentored and coached 16 Branch Managers and integrated the skills of the District Sales and Service and District Operations Consultants to.