Sam Willett Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

- Communicates with users to troubleshoot, educate, and provide solutions regarding selling tickets using SkyBox, a cloud-based SaaS program created by Vivid Seats- Top performer on the SkyBox Support team every quarter since 11/2021- Front-line communication for recognizing, analyzing, and resolving issues via live chat, phone, and email- Curates and.

Chicago, Illinois, United States

- Engaged with sellers and customers to troubleshoot and resolve ticket delivery and seating location-related issues- Managed 80-100 contacts per business day via phone and live chat- Frequently recognized as a top performer in the department’s bi-weekly bonus

Chicago, Illinois, United States

- Assisted customers over live chat, email, and the company's Facebook and Twitter channels to educate them about ticket purchases and troubleshoot delivery issues

Chicago, IL

- Developed and implemented the US branch’s first marketing strategy- Helped open the company’s first retail location worldwide in the Bucktown neighborhood- Developed a monthly social media strategy and created posts on the company’s Facebook, Instagram and Twitter accounts- Initiated and maintained advertising, PR, charity, and local relationships.

Chicago, IL

- Collaborated with Saturday Audio Exchange, a respected Chicago-based music establishment, to host a monthly intimate album listening event- Partnered with local organizations, such as CHIRP Radio and Dark Matter Coffee, to celebrate Chicago's business and music market at each event- Contributed music articles to the Classic Album Sundays website.

Chicago, IL

- Collaborated to build effective author websites for clients, including published authors of WW Norton- Developed and research best practices of author marketing to help clients build an effective digital platform- Analyzed SEO strategies using SERPStat, SEMRush, Google Analytics, and Google Search Console

Chicago, IL

- Served as a face of 93XRT at local events to connect with listeners and promote the finest rock Chicago has to offer- Collaborated with the music director to promote engaging and informative on-air programming

Evanston, IL

- Composed and edited web-based vocational training programs for company clients, including Staples, Shell, USAA, and Westfield Group- Lead development of web-based training courses with the company's programming team- Organized and managed photo shoots and audio recording sessions for actors involved in course development

Greater Chicago Area

- Composed articles highlighting innovative architecture and interior design projects. - Wrote song and album reviews to familiarize readers with new and innovative artists - Proofread and edit print and online articles

Greater Chicago Area

- Wrote album and concert reviews about the booming music scene of today- Contributed to features that stretch the creative boundaries of a music article- Reported coverage from music festivals around Chicago and beyond

Greater Chicago Area

- Organized and produces a tri-weekly newsletter to inform readers about the website's most recent features and articles- Wrote articles about the music world in support of the website's main articles.- Informed artist publicists about content reviewed on the website