Sam Winter Email & Phone Number

Remote

I handled calls, emails, and complaints in the energy, mobile and broadband sectors whilst simplifying bills, business terminology, and multi-service bundles to customers and business partners. Utility Warehouse stays afloat via word-of-mouth advertisement and reputation: the importance of keeping things simple and easy for customers during the energy.

Houghton Regis, England, United Kingdom

This work-from-home role taught me the significance of managing stress and a constant and consistent workload, particularly: the creating, editing, and managing of several live spreadsheets and databases with company data on our contractors and assessors via Excel, SAP, Inkwrx, NOCS and our Customer Portal. It also entailed booking our electrical.

Houghton Regis, England, United Kingdom

Managing contracted electricians and qualified area engineers on SAP, Inkwrx, NOCS and our Customer Portal, responding to queries from other departments, and creating credit requests for financial disputes were a daily occurrence. Being able to efficiently handle a contractor/customer’s query (over the phone, via email or on Periodic Annual Visit reports).

Houghton Regis, England, United Kingdom

Cashing up the tills at the end of the day, issuing refunds to customers, monitoring the freezer stock temperatures, organising daily stock deliveries, and locking up shop at the end of my shifts were my key responsibilities, including over weekends. Thinking decisively and projecting myself is significant, especially in a noisy and high-stress environment.

Dunstable/Luton

Fitting and repairing double glazing windows, patios, fascias, ceiling, brickwork, locks, door hinges, and more.

Dunstable

Taking calls from medical professionals worldwide, answering queries and advising customers about damaged equipment; managing rental contracts held with hospitals, care homes and private institutions all around the world.