Sam Wise Email & Phone Number

St Louis, Missouri, United States

Saint Louis, MO

- Manage and report on various Service Desk metrics (SLA, Handle Time, Customer Feedback, etc)- Oversee and manage staffing and headcount requirements to meet client needs.- Work with Implementations team to onboard new clients and technology, including training of Service Desk Leadership to utilize tools and meet client needs.- Work with Client Account.

Greater St. Louis Area

• Maintain an active pool of experienced analysts to mentor and act of a resource for teammates
• Schedule and forecast needs based on training classes and analyst struggles
• Coordinate side by side evaluations, benchmark evaluations, classroom training
• Maintain and ensure all mentor activity is properly recorded into Access database for review
• Working in tandem with the Training Department to attend training sessions on new technology
• Implementing and administering training courses to disseminate information to analysts

Greater St. Louis Area

Saint Louis, MO

• Overseeing a Team of ~25 analysts responsible for remotely troubleshooting technical issues in the legal industry and keeping records through precise technical documentation. Primarily focused on Tier 1 and 2 matters.
• Provide level I and II support via phone and E-mail
• Resolve and audit escalated tickets from Team Members – 30 to 40 tickets per day
• Work hand in hand with local Level 2 and 3 support to prepare roll out of new technology
• Acting as a mentor for newer analysts and filling gaps in management as needed.
• Responsible for creating and updating knowledge base for procedures, how-to's, problem fix.

Greater St. Louis Area

WiseBeats STL is a Mobile DJ company specializing in Weddings, Birthdays, House/Corporate Parties. I work with clients to ensure their experience is above and beyond expectations. Services include music, karaoke, club lighting, formal event lighting, general audio supply.

Chesterfield, MO

Monitoring sales and payroll. Manage inventory levels to ensure proper inventory. Visual Merchandising. Perform field testing for new technologies, including company-wide roll-out of IPad technology as a selling/management tool.January 2014- April 2014: Acting store manager. Maintained selling and visual standards as well as exceeded controllable metrics.

Kirkwood, MO

Bachelor'S Degree, Computer And Information Systems, Data Analysis

Associate Of Arts (A.A.), Multimedia Communications

Activities and Societies: President, Fencing Club 2010-2012 -Representing member for all Student Government meetings and events.