Currently leading a scrum team supporting the build and rollout of a new knowledge management platform for all countrywide call centers and sales centers. Facilitating the technical activities between the vendor and the internal teams including SSO integration, AD profile creation and mapping to application roles, automated and manual regression test creation, and help desk script authoring.Also leading a scrum team implementing a real-time recommendation engine to call center representatives for cross sell and up-sell opportunities.Finally, leading a scrum team supporting SharePoint 2010, SharePoint 2013 and SharePoint Online applications across the U.S. organization. Acting as Product Owner to organize and prioritize work against business criticality and objectives. Completing development as needed using KnockoutJS, SharePoint REST APIs, jQuery.

Lead multiple scrum teams charged with the design, coding and implementation of best-in-class agent-facing software solutions. Collaborate closely with product owner and scrum team to ensure solutions meet the product vision. Notable contributions include:Leading a scrum team that is building a best-in-class system of engagement built on public cloud infrastructure to support a flagship web application.Planned and facilitated a two-day infrastructure planning session with attendees from disparate locations, companies, and internal departments, and successfully delivered an architecture plan for a flagship web application.Led a scrum team that created and delivered an agency notifications application as part of a flagship program. Worked collaboratively across multiple departments to coordinate creation of test data, which removed multiple impediments the project team was facing.Led a scrum team that built a new agent settings application for a flagship program. Coordinated the migration of e-signature accounts from a legacy settings database to a go-forward settings database, and orchestrated the application’s release to all 90,000 agents at once.Led a scrum team that delivered an application to provide help text in the context of portal applications, and extensively worked with the product owner to refine the product vision and create a backlog that met that vision.Demonstrated servant leadership by creating and participating in a weekly overnight testing rotation once integration applications were in production, in order to alleviate the burden traditionally placed on one or two team members.

Provided support and assistance to senior project managers on major software development projects. Acted as a servant leader to provide support to other project managers and projects within and outside of the department. Notable contributions include:Provided department-wide support for legacy project management tool and the subsequent migration to the current project management tool.Created and supported a standardized estimation tool used on projects to provide cost and hour estimates and automate the creation of stories and tasks for the project management tool.Collaborated with business partners and IT leadership to define a common internal SharePoint site infrastructure, and created new and migrated existing SharePoint sites to a single instance of SharePoint.Responsible for weekly program-level status reporting and financial analysis reports to senior leadership on a major flagship program.