Sam Woollett Email & Phone Number

London, GB

London, GB

Working within the SAP & Core Platforms team, helping define HMRC’s SAP strategy with a focus on TRM (Tax & Revenue Management) and BW (Business Warehouse). As well as strategy for other Tax and Benefit applications and services on the estate.

London, GB

• Member of the newly formed Tax & Revenue Management team, focused on supporting the business better understand the capabilities of SAP ETMP (Enterprise Tax Management Platform), and improving the effectiveness of.
• Designed and implemented ways of working processes, within own team and interactions with other established teams and processes
• Supporting the delivery of Making Tax Digital deliveries by providing SAP ETMP consultancy, and up front advice at a reduced cost to the business
• Delivering training and consultancy services to stakeholders at various levels, improving understanding of the SAP ETMP platform and its capabilities across HMRC
• Advocating SAP standard in technical designs, improving timelines to delivery, and decreasing technical debt on estate
• Defining and leading continuous improvement changes, improving the reception of SAP ETMP with users within HMRC, and bringing efficiency’s to customer facing business processes

London, GB

(Following team restructure, role was later aligned to Associate Delivery Manager under Government DDaT Capability Framework.)Working in HMRC's SAP Practice team, I help define and deliver changes to the SAP estate. Working with SAP TRM (Tax and Revenue Management), PSCD (Public Sector Collection and Disbursement), UI5/Fiori, and BW. Key contact point.

Worthing, West Sussex, GB

• Working in the Programme Delivery team of Southern Water’s IT function, my responsibilities as a Junior Business Analyst include:
• Elicitation of detailed business requirements for small change and larger IT projects. Liaising with stakeholders from around the business to understand their needs and consult where needed.
• Document creation, including process maps, use cases and business requirements documentation.
• Facilitation of interviews, workshops and other meetings with stakeholders to gather requirements and update them on progress of projects.
• Active involvement in each stage of the project lifecycle.

Worthing, West Sussex, GB

Working within the Customer Relations team of Southern Water, I am many customers last port of call when we have failed to give the service expected. Working on written complaints, understanding a customers complaint and then doing all I can to resolve a customers issue. Taking ownership of the case, and seeing it through to resolution. High standard of.

London, GB

From working as a GA I developed the knowledge and skills to be able to step up to become a Team Leader of the GOL department. Managing a team of 20+ Shoppers and 12+ Drivers a day, I ensured all my colleagues were supported in their roles, often single handedly.Starting the department up, ensuring my team were kept up to date with any news, and knew what.

London, GB

Moved from the Shopper role into the GA role within the GOL department. The GA role was a vital part of the online operation at Sainsbury's. I became the part that ensured customers orders were then ready for delivery. I helped maintain the smooth running of the department, and often fulfilling some of the Team Leader role to help support management. A.

London, GB

Working in the early hours of the morning, putting together customers online grocery orders. I picked at my target speed, while ensuring the products send to the customer were of the highest possible quality.I was trusted to start training new colleagues, and adapted my training style to their needs. All colleagues who were trained by me were performing to.