Sam Woolley Email & Phone Number

Sheffield, England, United Kingdom

• Provide efficient first-line technical support, managing over 100 tickets weekly in a fast-paced environment using ServiceNow to track, prioritize, and resolve issues.
• Expertly troubleshoot and resolve issues within a Microsoft environment, including Active Directory, Office 365, and Windows OS, ensuring minimal downtime for users.
• Consistently exceed SLA targets by delivering prompt resolutions, improving user satisfaction, and minimizing business disruption.
• Effectively assess and escalate incidents to appropriate support teams, ensuring critical issues are handled swiftly and in line with business priorities.
• Build and maintain strong, positive relationships with clients and end users, delivering clear, empathetic communication to enhance the overall customer experience.
• Prioritize and triage service requests, balancing urgency with workload management to ensure critical tickets are resolved within SLA and customer expectations.

Sheffield, England, United Kingdom

• Successfully deliver exceptional service to 10,000+ customers annually, utilizing a blend of problem-solving, empathy, and de-escalation techniques. This has resulted in numerous nominations for "Customer Interaction.
• Resolve a variety of digital banking issues, including hardware/software problems, account lockouts, and fluctuating IP addresses.
• Ensure new staff members' systems are operational and address any technical issues, escalating more complex queries. Done quickly and efficiently to reduce downtime.
• Guide and mentor more than 100 new staff members, providing support during their initial months with the organization.
• Facilitate effective communication between stakeholders, identifying areas for improvement within the organization's operations and processes.
• Maintain compliance with GDPR and FCA regulations, with no breaches resulting in ongoing customer confidence.

Doncaster, England, United Kingdom

• Efficiently distributed orders while adhering to health and safety guidelines
• Safely navigated heavy cargo throughout the warehouse
• Utilized IT systems to monitor and retrieve lost stock, demonstrating technical proficiency
• Identified and made minor repairs to logistical equipment, developing basic technical skills

Melbourne, Victoria, Australia

• Maintained a clean work environment and adhered to safety regulations
• Operated a wide range of power and hand tools, developing manual dexterity
• Managed allocation of furniture, tools, and machinery throughout the worksite, demonstrating organization and resourcefulness

Brisbane, Queensland, Australia

• Measured and cut steel for subheading/footing to a precise standard.
• Drilled and cleaned concrete frames in preparation for frames
• Handled large windows, doors, and glass with safety and efficiency

Melbourne, Victoria, Australia

• Constructed a range of stages for large scale events
• Carried and assembled lighting/audio equipment
• Managed asset tracking for all sound/electrical cables and equipment, demonstrating basic IT skills
• Built fencing along event perimeter and packed all equipment into containers and trucks, showcasing organizational and logistical skills

Wakefield, England, United Kingdom

• Took orders, answered customer inquiries, handled cash, and served customers, developing strong interpersonal and communication skills
• Prepared raw ingredients in the kitchen and meals for transport, following basic food safety and hygiene standards
• Assisted in general cleaning duties and successfully restructured the delivery system, resulting in a 50% increase in delivery efficiency, demonstrating problem-solving and organizational skills

Rotherham, England, United Kingdom

• Handled a range of queries, providing excellent customer service throughout, honing communication and problem-solving skills
• Troubleshot complex billing queries, providing satisfactory resolutions to customers, demonstrating basic technical skills
• Effectively managed time to meet as many customer needs as possible, using organizational skills to ensure reduced queue time and increased customer satisfaction.