 Managed partnership with Hong Kong largest IT distributors, resellers and retailers.  Provided analysis and business consultancy to IT and Office Equipment’s’ Vendors Key aspects of analysis include: Channel optimization, seasonality in demand and buying behavior, sales strategies along the supply chain fit for clients’ strategic requirement. Market Forecasting based on real market trend and statistical regression model.Customized Benchmark, KPI reporting and monitoring vendor performanceAnalysis of trend of tech products and insights on hot topics. SWOT, five force and PEST models to fit for clients’ strategic planning. Provide pragmatic and practical recommendations to strengthen brand share performance.Retail sales effectiveness and products assortments evaluations and improvement. Consumer preference and purchase journey study.

• Experienced to manage core banking BPO projects and consistently achieved A+ satisfaction index by attaining cost, quality and project schedule target. • Maintained good track record to achieve and exceed SLA with clients.• Lead technical and operation team to implement new IT solution and workflow to improve service quality and efficiency. • Consulted and advised BPO services to banking and financial institutions.

• Maintained trustful relationships with key account contact such as CXO level or IT Directors.• Partnered with leading software vendors such as Microsoft, Oracle, SAP and Symantec on prospective opportunities. • Understood customers’ business needs and recommended integrated IT solutions to achieve their business goals. • Managed tender process from strategy formulation, presentation to contract negotiation.• Organized seminars to generate new business opportunities and maintained close loop mechanism to monitor the progress. • Managed channels margin and incentives so as to motivate channels performance.