Sam Y. Email & Phone Number

Hong Kong

Hong Kong Sar

Hong Kong Sar

- Prepare the most adapted offer to meet the needs of the customer in partnership with thetechnical support and integrate the demands for the other products of the Group. - Ensure optimized customer experience along the order chain (from initial sales contact toorder placement, and up to delivery and after sales management).- Creation and execution of strategies and plans to enter/re-enter accounts. - Increase operating margins with the improved pricing management and bid coordinationwith supply units, also continuously monitoring the overdue.- Continue to drive and develop fiber optic business acting in this capacity as both field salesrepresentative and key account manager, strengthening relations with key customers.- To identify FO solution opportunities with key network operators and their contractors,building strong value propositions, leveraging all advantages the Global organisation hasto offer.

Hong Kong

-Implemented marketing strategies to achieve budgeted revenue for sales target, to capture larger market share in the area.-Planned and implemented go-to-market strategies for the new digital products to achieve sales -Monitored all online bookings as channel manager-Coordinated for online marketing to increase ranking of hotels (SEM/ SEO/ Meta-search/ Online and Social Advertising /WeChat application)-Co-operated with all OTAs and hold for business review meeting for online booking performance tracking. -Evaluated Sales budget and forecast performance. -Developed and negotiated sales campaigns with oversea agencies.

Hong Kong

-Responsible for execution and follow up of media and investors relations programme for account clients-Promoted accounts to targeted audiences or investors -Handled print and multimedia production projects such as annual report and corporate website-Contributed meetings, and liaised clients on PR activities-Spearheaded both traditional PR and social media projects tories and pitches to further the client’s profile, products and services

Hong Kong

-Co-operated catering event with Banquets operation team and related departments in Hotel-Coordinated banquet team to achieve event goals and maximize the catering revenue. -Managed flow of events to obtain high customer satisfaction, ensued greatest success of every event.

Dubai, United Arab Emirates

Experienced The Ritz Carlton service standard, product and company culture Managed Floor room assignment and inspected all types of rooms in The Ritz Carlton luxury standard Learned different positions in the Rooms department

Thailand

Developed the basic Front office department knowledge, including check-in and out operations Managed guest complaints and follow-up report to direct operation managers and director, improving the problem solving skills Helped and organized weekly events (Triathlon/ Lunar New Year/ Christmas), co-operating with GSA, GRO and marking team to obtain the event final goal for the marketing team.

Bachelor'S Degree, Hospitality Administration/Management

Education record