- Developed new metrics to measure return on litigation expenses for commercial auto and general liability claims - Presented to senior and executive management with recommendations to improve operational and data capture processes with potential annual savings of $5.8M

- Managed 40+ UK application teams- Developed new product strategy based on market demand and client constraints, which resulted in rollout of 25+ new applications and $11.8M in additional revenue- Trained 100+ customer support and QA associates, resulting in reduction of problems reported for the applications from 60 per month to less than 6- Directed the completion of three high priority projects for the UK market, increasing the customer base for the company and earning preferred service provider status with the Volkswagen/Audi Group, the biggest car dealership group in UK- Mediated between car manufacturers and dealerships to develop and implement seamless supply chain applications, resulting in increased integration with clients' processes and increasing usage by approximately 85%- Analyzed departmental procedures and processes to propose improvement recommendations, resulting in adoption of six new procedural policies that reduced administrative time of the department by 20%