Sam Yakoubian Email & Phone Number

Assessing Needs: Analyse client circumstances to determine appropriate coverageEducating Clients: Explain insurance products, policies, and their benefits/risks to help clients make informed decisions.Building Relationships: Foster trust and long-term relationships for future business and referrals.Researching Options: Stay updated on various life insurance products from multiple providers.Tailoring Solutions: Recommend policies that align with client needs, budgets, and life goals.Explaining Technical Details: Break down complex policy terms, riders, and exclusions.Adhering to Regulations: Ensure compliance with local and national insurance laws (e.g., ASIC in Australia).Ethical Practices: Act in the best interest of clients, avoiding misrepresentation or overselling.Documentation: Maintain accurate records of client interactions and policy purchases for legal and regulatory purposes.Lead Generation: Source new clients through networking, marketing campaigns, or referrals.Sales Strategies: Employ persuasive communication to secure policy agreements.Achieving Targets: Meet or exceed individual and team sales quotas.Guiding Clients: Help clients or beneficiaries navigate the claims process.Liaising with Providers: Act as an intermediary between the client and the insurance company.Training & Certifications: Stay updated with ongoing professional education and certifications.Market Awareness: Monitor changes in market trends, regulations, and competitive offerings.

• Communicating with clients to understand their needs and preferences. • Coordinating the day-to-day operations of the restaurant's front and back counters.• Providing superior customer service and maximizing customer contentment• Examining new vendors and regularly evaluating product quality.• Figuring out how much food, kitchenware, and cleaning supplies will be needed in the future• Ensuring that safety and sanitation regulations are followed.• Keeping control of the restaurant's good reputation and suggesting ways to improve it• Keeping costs for operations under control and figuring out how to cut down on waste.• Producing in-depth reports on expenses and revenues on a weekly, monthly, and annual basis.• Using restaurant events and word-of-mouth to promote the brand in the community.• Putting into action methods (like discounts and advertisements on social media) to reach a larger audience• Training current and new employees on how to provide excellent customer service.• Responding to inquiries professionally and resolving complaints.

• Implemented the sales strategy and achieved operational improvement across all-important metrics.• Developed the business rules, process analysis, policy reviews, procedures, and work instructions.• Managed the formulation and delivery of change management and communication plans and activities to support the project and ensure that frontline staff are engaged.• Worked across a broad range of issues to ensure the successful delivery of the sales strategy—including key projects and business strategies.• Reviewed the current ways of working with the Wealth business to identify opportunities for continuous improvement.• Quantified benefit realizations and develop data-driven benefit estimations for each initiative.• Encouraged Sales collaboration and accountability. Engage senior stakeholders in activities to get their support for change strategies, responsibilities, and ownership of outcomes.• Identified the alteration in resistance, its effects, and the recommendations for commitment and adoption.Key Achievements: • Flattening of lapse rates across multiple insurance providers, through proactive re-engagement campaigns, EDM, and phone calls.• Drastic improvement of reporting that was otherwise not available due to data quality.• Improved sales submission to completion after the introduction of the quality call review process.• Introduction of quality assurance monitoring over only compliance monitoring.• Introduction of insurer upfront discount discussion in the initial sales process to help reduce ‘bill shock’ on renewal – helps reduce cancellation on renewal/lapses.• Delivered both sales targets and continued to improve processes.• Using AIA’s triple play offering to help re-engage clients.

• Managed both outbound and inbound inquiries.• Ensured that the highest possible level of customer service was provided and that every customer was completely satisfied to keep returning customers.• Served all parties, including underwriters, with outstanding customer service.• Responded to inquiries from prospective and current clients as they came up.• Evaluated customers throughout the application process to ensure the best possible outcome for customers.• Offered a comprehensive selection of life insurance products from leading firms.• Reached and exceeded goals set by the company and business units.• Developed and carried out self-initiated projects while working as part of a high-performing team.• Experienced in life insurance with a deep understanding of the financial services industry including Life Insurance.Key Achievements: • Ability to continually meet and exceed sales targets with impeccable compliance results• iSelect salesperson of the year 2013• Top salesperson 2009• Top gun sales performance incentive trip (only top 3 salespeople selected):• Las Vegas x 2• India• Hawaii• Africa• Vietnam• AIA salesperson of the year – multiple awards.• Multiple monthly and quarterly awards in sales, compliance, and cross-sell abilities.

• Responded to both inbound and outbound inquiries.• Ensured that the highest possible level of customer service was provided and that every customer was completely satisfied to keep returning customers.• Evaluated mortgage serviceability for prospective customers.• Responded to customer inquiries as they came in.• Assessed customers from initial contact to application to settlement.• Offered a comprehensive selection of banking home loan products from 25 lending institutions.Key Achievements: • 2017 iSelect Shooting Star Award• Top five mortgage brokers, out of twenty within 6 months of commencement of the role.