Manages all Training & Development for Digital Media Managers for APAC Reserve Google Ads.Act as the Main source of truth for all Implementations Team for KR, Thai, MY, IN & PH Media Campaign Managers for Google Operations Center

Creates Media Plans for all Google Ads for Reserve Campaign for APAC Region for YoutubeManage advertising campaigns from an end-to-end process workflowLiaising between clients from Media/ Creative Agencies and with Sales Account Management and Video SpecialistsResolve high volume of support requests in a fast, precise, and professional manner; mostly written, but in some cases live video callsRespond and handle client requirements on assigned cases within Service Level AgreementFollow standard operating procedures with regard to campaign implementation while maintaining efficiency throughout the entire processUnderstand client requirements and implement them with stringent quality parametersDevelop mastery of the product, and use this to resolve support requests, route them to appropriate teams if needed, or escalate if necessaryIdentifying the most efficient solution, and process gaps and proactively suggest improvementsResponsible for ad creation and modification in Google Ads, which requires great customer service skills and ability to manage multiple clients in a fast-paced environment.Understand client marketing/business objectives and identify the most efficient way to implement different campaigns aligned with client objectivesCommunicate with advertisers and internal sales and services teams via phone, email, chat and video conferencing as neededUnderstand client requirements and implement them with stringent quality parametersFollow standard operating procedures with regard to campaign implementation while maintaining efficiency throughout the entire processManage expectations of stakeholders by providing support and route them to appropriate teams if neededRespond and handle client requirements on assigned cases within Service Level AgreementDevelop mastery on the product and use this to resolve support requestsEmploy strong, clear communication skills with your customers and colleagues, displaying your enthusiasm and a desire to succeed