Sam You, Ph.D. Email & Phone Number

Los Angeles, Ca, Us

Seattle, Washington, Us

•Provide support for single-cell experiments from sample preparation through sequencing•Train customers on-site and remotely on best practices and product usage•Collaborate with sales teams to support pre- and post-sales activities

• Provided high-level technical support for DiaSorin Molecular instrumentation and products (IVD, RUO, and LDT) via phone and email to domestic and international customers (internal and external).• Documented complaints and inquiries within quality management systems (QMS) in accordance with company SOPs.• Performed complaint investigations to troubleshoot, identify root cause and resolve customer issues in coordination with field service, applications, sales, technical operations, and production teams as necessary.• Assisted with onboarding and development of training materials and SOPs.

Medford, Massachusetts, Us

• Managed day-to-day operations, maintenance, repair and scheduling.• Trained new users and assisted in troubleshooting as necessary.

Medford, Massachusetts, Us

• Combined RNA-sequencing with behavioral screens to identify cycling glial factors that influence sleep or circadian behavior. Published research as first author in peer-reviewed journal.• Managed student projects and led introduction to confocal microscopy session as part of an introductory laboratory skills course

Medford, Massachusetts, Us

• Investigated the regulation of circadian behavior with a focus on glial microRNAs using the fruit fly as a model system.• Combined molecular biology, genetics, behavioral assays, and imaging techniques to identify glial factors essential for normal circadian behavior.• Published thesis work as first author in peer-reviewed journal. Assisted in publication of four other peer-reviewed articles as an author.

Medford, Massachusetts, Us

• Characterized the role of adult stem cells in lacrimal gland repair to study Sjögren's syndrome.• Published three first author research papers in peer-reviewed journals

• Researched industry training practices and worked on recruitment efforts.

• Worked with undergraduate students to develop different methods of telling scientific stories.

Mentored and taught undergraduate students in basic laboratory technique and experiments.

Cambridge, Ma, Us

• Investigated the biochemical behavior of putative drug candidates using broad biochemical techniques. • Developed a SOP for the purification of a fusion protein and an ELISA-based assay to assess the sensitivity of commercial kits.

Cambridge, Ma, Us

Phd, Neuroscience

Bachelor Of Arts, Neuroscience