Sam Zilliox Email & Phone Number

New York, United States

Buffalo, New York, United States

I consistently overachieved my individual goals and contributed to group sales, referrals, and warranty upsell goals. Flexibility felt like my middle name as I repaired various versions of iPhones as well as the more complex MacOS computers. My goal for comprehensive customer service delivery meant I had to also know about PCs to help users identify.

When business needs shifted, I stepped back into this role to troubleshoot different models of customer devices. I regularly exhibit leadership, problem resolution, and customer service in routinely quick-paced settings requiring critical thinking, organization, and adaptability.

Cheektowaga, New York, United States

The performance of the 100-person team in this location improved dramatically through my transparent communication and emphasis on collaboration and adherence to core company standards. As the highest-ranked operational leader in the store, I closely tracked a multimillion-dollar inventory with 99% accuracy, surpassing the 98% goal. Additionally, I hosted.

Buffalo/Niagara, New York Area

I helped customers learn about and use both general and customized features for iPhones, Apple watches, iPads, and Apple TV. My strong listening skills helped me identify the root cause of a customer’s issues so I could effectively address them. I easily worked with multiple customers per hour requiring broadly different services from repair to software.

Buffalo, New York

Buffalo, New York

The meetings I managed, deadlines I guided teams in meeting, and leadership I demonstrated sparked my interest in project management. One of my key accountabilities included writing testing and other procedures—despite zero firsthand experience. I also trained team members on various functions, worked with vendors worldwide to get parts and equipment, and.

Buffalo, New York

Buffalo, New York