• Deploy and configure Microsoft Intune to manage mobile devices and applications. Setup policies and profiles to enforce security and compliance standards.• Enroll devices (smartphones, tablets, laptops) into the Intune service. Manage device inventory and asset tracking. Monitor and troubleshoot device issues.• Implement security policies to protect devices and data. Manage app licenses and updates.• Configure conditional access policies to control access to company resources based on device compliance and other factors.• Implement antivirus and malware protection on devices.• Integrate Intune with Azure Active Directory for user and device authentication.• Generate and analyze reports on device compliance, security, and usage.• Diagnose and resolve issues related to device management and security.• Proficient in Azure and Intune for Mobile Device Management (MDM) and Mobile Application Management (MAM) for Apple and Windows 10 devices.• Competent in Bit locker and Defender for anti-malware and encryption on an Enterprise level.• Install, configure, and maintain hardware devices, including desktops, laptops, printers, and peripherals.

• Create and configure Autopilot deployment profiles to define settings and configurations for devices during the deployment process.• Distribute, update and remove applications on managed devices. Implement app protection policies to secure company data on mobile apps.• Enforce encryption, passcode requirements, and other security measures. Monitor for compliance violations and take corrective actions.• Ensure only compliant devices can access corporate data. Monitor and respond to security threats and incidents.• Manage user identities and access controls.• Monitor the health and performance of the Intune service.• Ensure a seamless user experience across different Microsoft products.• Provided technical support / troubleshooting assistance to ensure successful running of business operations• Provide support for Microsoft Azure SSO, ADFS, AD Connect, Azure ADDS, Azure VM’s, Office 365 and Exchange.• Involved in implementation of vNext provisioning process (Custom solution for creating mailboxes in exchange online) utilizing the AAD Connect synchronization engine, Licensing and PowerShell connectors.• Configure and resolve Azure AD Connect sync issues, Various types of Data issues and Attribute issues.

• Experience in handling several enterprise customers from North America and Middle East with over 50K mailboxes in On-prem and Hybrid environments.• Part of implementation team for Office 365 Migrations. Worked in Mexico and Abu Dhabi on Office 365 Migration projects for enterprise customers.• Supported Office 365 Hybrid setup, Exchange 2013/2010, ADFS, Dir Sync, Lync, Active Directory, DNS and helped streamline process for several customers as per IBM standards.Administration of Office 365 Services: Outlook, Teams, SharePoint, OneDrive and other Office 365 collaboration-focused applications. •Responsible for Office 365 Exchange Online administration (maintaining O365 Exchange mailboxes, user accounts, distribution groups, policies, transport rules, and establishing infrastructure mailbox constraints, and advising on enterprise exchange policies (including OME & S/MIME Encryption, DKIM, DMARC and SPF concepts). •Litigation Requests, including email searches, restoration of archived emails, litigation hold requests. •Configure and maintain email filtering and security tools. •Assisted in management and upgrades of security certificates, patches, etc. •Working knowledge of Information Protection, Data Governance and Compliance in Microsoft 365. •MFA implementation, troubleshooting and administration along with network and security, SPAM/malware alerts/incidents. •Create/Manage user accounts in Active Directory. •Helped manage end-user accounts, permissions, and access rights for all applications within the environment. •Created Knowledge Base articles for both users and IT personnel to assist with knowledge transfer. •Daily Monitoring and Alert Responses. •Ticket Triage and Issue Resolution.

Continuum is a world-class Network Operations Center (NOC) provides technical support and expertise, 24x7x365. NOC provide a level of automation, efficiency and profitability which includes alerting, integrated ticketing, automated recommendations, remote control, scripting, patch management, antivirus software, and reporting. Handling escalated cases from L2 support regards to Exchange 2013/2010/2007/2003 and Office 365 theoretical knowledge and providing solutions to partners within the SLA. Handled service requests raised by partners for Exchange server, Active Directory and Lync issues. Responsible for setup of Exchange servers, Domain Controllers and upgrading the existed servers. Monitoring Exchange queues, critical Exchange services and event viewer. Responsible for creating Transport Rules, Outlook Web App policies, ActiveSync policies and Journal rules etc. Responsible to figure out all mail flow and connectivity issues of Microsoft Exchange server. Responsible to configure anti-spam for exchange servers using viper email security or built in anti-spam etc. AD User Mgmt., Authentication management, Roles Management. Creation of users in Active Directory, Password reset & Account unlock of users. Managing AD users, group policy and AD objects. DNS server – Creation, deletion and management of DNS servers. DHCP server – Creation, deletion and management of DHCP scopes. Troubleshooting replication issues. GPO Creation & Management. Hands-on experience in Database utilities (ESEUTIL, ISINTEG). Handling end user calls for outlook issues.