Sama Muhammad Email & Phone Number

Bolingbrook, Il, Us

Naperville, Illinois, United States

Promoted within 6 months for exceeding goals and showing initiative in developing processes to facilitate rollout of digital out-of-home advertising and wellness kiosks. Collaborated with PMO to facilitate rollout of 3,000 digital kiosks across diverse regions.Refined site survey standard operating procedures (SOP) to streamline kiosk and electrical outlet installations for multiple clients across various regions.Developed automations, reports, and maintained data accuracy on Smartsheet.Created installation SOP for field agents installing digital kiosks.Developed quality control process to ensure accurate data-capturing, timely resolution of escalations, and correct installation of kiosks. Served as the primary point of contact for field agents, electrical vendors, and customers.Effectively managed and resolved escalations related to electrical and digital kiosk installations within appropriate timeframes.Formulated SOP for validating invoicing from electric vendors.Scheduled and organized installation and service routes for field agents using Routific.Trained service coordinators in various company systems and procedures.Provided weekly project status updates to executives and developed project strategies to enhance efficiency.Led stakeholder meetings and prepared necessary presentation materials as needed.Monitored project timelines and budgets to ensure timely completion within allocated resources.Analyzed project progress and adapted scope or timeline to achieve optimal outcomes.Designed and implemented essential infrastructure for successful project rollout.Evaluated project risks and offered solutions as required.

Bolingbrook, Illinois, United States

Supported project management team in digital kiosk rollout across various regions.Provided oversight to ensure projects are completed promptly and within budget.Analyzed project progress and adapted scope or timeline to achieve optimal results.Engineered and established the essential infrastructure required for the successful rollout of the project alongside the project manager. Refined site surveys SOP to identify installation of kiosks and/or electrical outlets for multiple clients across various regions. Developed automations, reports, and maintained data integrity on Smartsheet. Developed installation SOP for field agents installing digital kiosks. Developed SOP for invoicing from electric vendors to validate work invoiced.Provided weekly project status updates to executives.Organized and led stakeholder meetings.Prepared necessary presentation materials for meetings.Developed project strategies to increase efficiency. Assessed project risks and provided solutions where applicable.

Bolingbrook, Illinois, United States

Acted as team leader for three offshore developers to design school website. Ensured all projects were completed on deadlines. Coordinated school batch system with Oracle Database in the backend.Created, updated, and maintained student records, up to 3,000 records.Received and responded to student emails within one to two business days.Updated class schedules and kept website up-to-date every 6 months.Performed regular data entry tasks, relative to both students and the class.Provided personal training for students seeking extra help, increasing overall grades by 30%. Held office hours twice a week.Advised students in questions regarding UNIX administration and SQL execution.Explained concepts to students in varying communicative methods.Conducted and graded exams.

Bolingbrook, Illinois, United States

Created formulas, utilized functions, and added charts into records sheets daily.Executed VLOOKUP function to determine interest rates.Utilized PMT function to determine monthly payments.Created pivot tables to organize tenant data and maintenance expenses on a weekly basis.Created cell references across multiple Excel sheets.Oversaw maintenance projects regarding company properties.Organized and attended meetings with current and prospective tenants.Kept properties aligned with city and state regulations and standards.Drafted meeting minutes under supervision of Property Manager.Acted as direct contact for all ten professional tenants’ concerns and inquiries.

Bolingbrook, Illinois, United States

Greeted customers as soon as they entered the store.Assisted customers in a variety of departments.Operated cash registers for returns, exchanges, and purchases.Stocked shelves with new shipments of products weekly. Handled customer calls.Resolved customer issues.Coordinated with other associates to ensure customer care.

Bachelor Of Science - Bs, Technical Management, 3.62/4 Gpa

Transfer Credit

Transfer credits sent to DeVry University.

Transfer Credit

Transfer credits sent to DeVry University.

Biology, General

High School Diploma

Activities and Societies: Muslim Student Association (MSA), Varsity Badminton Team