1/ Oversees the client relationship team and builds trusting relationships with clients.2/ Maintains an ongoing level of engagement with key customers.3/ Resolves escalated client issues and ensures customers are aware of new and existing company products.4/ Follow up on offers and negotiations of contracts.5/ Conduct competitive analysis for the company, protect the brand by maintaining a positive image and make sure that the company maintains a firm position in the market.6/ Generating revenues, and maximizing profit margins by identifying high-potential sales opportunities and prioritizing them.

⦁ Developing new business opportunities by effectively communicating product lines to leading corporate.⦁ Dealing with customer inquiries face to face, over the phone or via email.⦁ Contacting prospective customers and discussing their requirements.⦁ Working closely with the sales team to produce any sales collateral required for the target market.⦁ Reporting business trends and area performance to the Area Sales Manager.⦁ Increased market presence by establishing relationships with key decision-makers and implementing proven sales practices such as prospecting, cold calling and persuasive product demonstrations.⦁ Ensuring a smooth flow of information and follow-up with existing prospective customers.⦁ Market Research and Planning.⦁ Maintaining friendly interaction with customers.

• Interact with customers, conduct surveys for collating and understanding specific requirements of customers• Maintain updated knowledge of organizational products and services for effectively resolving customer issues or queries• Analyze service quality by evaluating and redesigning processes for accomplishing customer service objectives• Define/ implement production, productivity, quality and customer-service standards including various process improvement initiatives aligned to customer service trends• Conduct audits for maintaining organizational policies and procedures in day to day business transactions• Implement remedial measures and best practices by evaluating variances and other related factors • Evaluate performance of team members and rendered productivity enhancement feedback. Organize training sessions for team members based on identified training needs