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Samantha Bloom Email & Phone Number

Director IT Production Support | Director IT Technical Support | Strategy & Planning | Problem Solving | Automation

Location: Aliso Viejo, California, United States 3 work roles 1 school

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✓ Verified Jun 2026 3 data sources Profile completeness 71%

Role

Director IT Production Support | Director IT Technical Support | Strategy & Planning | Problem Solving | Automation

Location

Aliso Viejo, California, United States

Who is Samantha Bloom? Overview

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Samantha Bloom is listed as Director IT Production Support | Director IT Technical Support | Strategy & Planning | Problem Solving | Automation based in Aliso Viejo, California, United States. AeroLeads shows a matched LinkedIn profile for Samantha Bloom.

Samantha Bloom previously worked as Director, IT Production Support at Dayforce and Sr. Production Support Manager at Fis. Samantha Bloom holds Course Work In Information Technology from Irvine Valley College.

Profile bio

About Samantha Bloom

Support focused leader controlling multi-million-dollar budgets, leading global talented support teams, and effectively troubleshooting to strengthen applications and systems performance to support end users. Drives organizational efficiency by managing resources, analyzing operating costs, increasing productivity, modernizing system requirements, and mitigating risks. Aspire to optimize organizational outcomes through adept management of information systems, vigilant application monitoring, strategic consultation with key stakeholders, and the implementation of process improvements that propel business success.Throughout my career, I have fostered strong relationships with stakeholders, collaborating closely with development and technical teams, business partners, and clients to align support activities with organizational objectives. I excel in fast-paced environments and thrive on problem-solving. Skills & Competencies:• Technical Support• IT Application Support• Strategic Leadership• Software Development Lifecycle Mgmt.• Change, Incident, Release Mgmt.• Vendor Mgmt. • AI• Customer Service• Operating Systems• ITIL Principles• Cloud ComputingProject Support:• Collaborated cross functionally with Database Administrators, Wintel, and Linux engineers, product development and technical support teams to steer the successful tax application systems migration to support the company’s on – site relocation, successfully delivering end results without a financial impact or services to customers. • Partnered with a 3rd party vendor to develop and launch an innovative solution to enable Oracle & Unix systems to continue batch processing within a 3-month timeframe, successfully rescheduled over 500 jobs while continuing to meet processing SLAs.• Technical teams were essential in the validation process of a new application (Payroll Data Manager in Azure) and facilitating customer migrations to help drive productivity and customer satisfaction. • Collaborated with product development and technical support teams to transition from an unsupported software solution by leveraging the IBM Sterling application to translate into an EDI format for federal tax payments.

3 roles · 18 years

Samantha Bloom work experience

A career timeline built from the work history available for this profile.

Director, It Production Support

Dayforce

Minneapolis, Minnesota, US

Led a 24/7 global technical support team of 40 members, optimizing the performance of Oracle, SQL, Linux, UNIX, AWS, and Azure systems while ensuring exceptional customer service.
Implemented best practices for Change, Release, Incident, and Problem Management using ServiceNow, enhancing system stability and reliability.
Improved customer facing issues by collaborating directly with internal teams, product development, software vendors, and business partners, while driving customer success.
Managed tax and payment transactions totaling $190bn across various platforms, ensuring compliance with SLAs and avoiding P&I ranging from 2% to 20%.
Controlled a $4M operational budget, organizing enterprise-wide activities, and reducing departmental budgets by $600K through cost management.
Installed, configured, and validated hardware and software systems for over 30 releases per quarter.

2013 - 2023 ~10 yrs

Sr. Production Support Manager

Fis

Jacksonville, FL, US

Led a 24/7 technical support team of 14, ensuring optimal system performance across diverse platforms and meeting SLAs for end users.
Mitigated risks by implementing Agile methodologies and testing processes from a Waterfall approach.
Analyzed production processing across all interfacing applications to maximize productivity while decreasing costs, e.g. reduced print costs by 20%.
Managed disaster recovery testing on an annual basis to prevent data loss, ensure productivity, and avoid reputational damage impacting profitability.
Collaborated with Product Development, Wintel, DBAs and System engineers to proactively troubleshoot, escalate, and prioritize complex issues affecting the tax applications.
Oversaw the ticketing system on a daily basis to prioritize incoming cases, consistently providing outstanding customer service by adhering to SLAs.

2010 - 2013 ~3 yrs

Production Support Manager

Dayforce

Minneapolis, Minnesota, US

Restructured technical support and computer operations to deliver exceptional services to internal and external customers.
Delivered 24/7 technical operational support by prioritizing tasks.
Developed and implemented a User Acceptance Testing (UAT) procedure to efficiently manage code deployments prior to the final production release.
Implemented a Change Management process to ensure a smooth transition for code releases into the production environments.

2008 - 2010 ~2 yrs

1 education record

Samantha Bloom education

Irvine Valley College

Course Work In Information Technology

FAQ

Frequently asked questions about Samantha Bloom

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What is Samantha Bloom's role at their current company?

Samantha Bloom is listed as Director IT Production Support | Director IT Technical Support | Strategy & Planning | Problem Solving | Automation.

Where is Samantha Bloom based?

Samantha Bloom is based in Aliso Viejo, California, United States.

What companies has Samantha Bloom worked for?

Samantha Bloom has worked for Dayforce and Fis.

How can I contact Samantha Bloom?

You can use AeroLeads to view verified contact signals for Samantha Bloom, including work email, phone, and LinkedIn data when available.

What schools did Samantha Bloom attend?

Samantha Bloom holds Course Work In Information Technology from Irvine Valley College.

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