Samad Abdus Email & Phone Number

London, Gb

Heathrow, England, United Kingdom

Supporting the Terminal 5 Management Team on delivering " World Class" customer service in all storesEnsuring we continue to implement the new InMotion brand in HeathrowBe the "Go To" person as the Chain Forum Representative by communicating key viewpoints to the Senior HeirarchyInducting new colleagues to the new and evolving brand

Acton, England, United Kingdom

Supporting the Company in a "Corporate Capacity" by overseeing all HR/Payroll activitiesDeveloping and supporting the WFM team in introducing new exciting strategies.Enhancing digital based rostering tools & People metric platforms

Heathrow Dixons Terminal 5 Balcony & Gates Stores

Responsible for managing over 60 heads counts including 6 Assistant Managers and 6 Sales Team Leaders. Supporting the flagship stores for chain with combined turnover of £38 million. Accountable for Chain Retail Induction training with over 200 colleagues inducted during my tenure as the Terminal People Manager.Predominant responsibility to deliver all the People metrics including Absence Management, training and development and engagement and recognition. Seen as the Regional ambassador for all People metrics with delivering ER/HR skills workshop for all levels. In addition responsible for recruitment of great colleagues into our ever growing business.Part of the organisation who won Retailer Of The Week Award 2016.

Heathrow Dixons Terminal 5 Gates

Managing the 4th highest turnover store in chain (£14 million MAT), including managing 2 x Assistant Managers and 3 x Sales Team Leaders. Nominated for Chairman Shield Award in 2012

Heathrow Dixons Terminal 1

Worked under the leadership of Chris MacNeill (Apple Retail Market Leader UK). Achieved one of the greatest accolades by winning "Store Of The Year" in 2011 for delivering the best KPI and Customer Services metrics. In addition was nominated as "Mentor Of The Year" in Heathrow Retail in 2011 for supporting colleagues for NVQ qualifications. Developed 3 x Team Leaders into Assistant Managers for flagship stores through my guidance and leadership skills. Highlight was increasing the store annual turnover from £5 million MAT to £7 million.

Heathrow Dixons Terminal 3

Full autonomy of all operational aspects in most profitable store in chain. Line Manager for 2 x Assistant Managers and 4 x Sales Team Leaders. Built working relationship with key suppliers, Retail Support Centre and Senior Management

Heathrow Dixons Travel Terminal 1 Tech Store

Ensured all business budgets were met in store with £12 million turnover. Adhered to ensure all operational aspects of business were met including stock loss targets. Recruitment of great colleagues into business

Heathrow Dixons Travel Terminal 3

Ensured all budgets were met in store with £18 million turover. Line Manager for 1 Assistant Manager and 3 x Shift Managers. Accountable for absence management

Heathrow Dixons Travel Terminal 3

Shop Floor Manager for store with £18 million turnover and 40 colleagues. Ensured colleague progression with effective performance management reviews

Heathow Dixons Travel Terminal 1 Domestics

Worked under the stewardship of David Dhese-Biggs currently Store Leader for Apple UK. Responsible for store with a £7 million turover. Was responsible for driving the Customer Service ethos in store

Dixons Windsor

Managing all aspects of business with a £2 million turnover. Developed and coached in store colleagues to drive colleague progression

Dixons Uxbridge

Supported Branch and Assistant Managers on driving a Store Of Excellence store. I was only one of six colleagues in South Region to accomplish and pass Retail Management Development Programme

Dixons Ruislip

Predominant focus was to drive outstanding customer service and to excel on all KPI targets

Advanced Diploma, Stepping Into Store Management

A-Levels, English Literature, Government & Politics And Modern History

9 Gcses Grades A-C