Samad Ahmad

Samad Ahmad Email and Phone Number

Contact Center Operations | Sales & Retention | Customer Service | Customer Experience | Operational Excellence | BPO | Travel & Hospitality @ Fareportal
new york, new york, united states
Samad Ahmad's Location
Greater Delhi Area, India
Samad Ahmad's Contact Details

Samad Ahmad personal email

About Samad Ahmad

“Senior Sales Manager at Fareportal, a travel technology solutions provider and also provide travel solutions online under their brand "Cheapoair.com"​ and "Onetravel.com". In this role I lead the company’s revenue generating LOB which is now $7.2 million per annum , overseeing a large team of 100+ FTEs, 2 Assistant Manager, 6 Team Leaders. Most exciting part of managing Sales Team is to overachieve the revenue goals month on month.”“Before joining Fareportal, I worked for Sitel, managing Equifax Canada Sales and Retention business. There also managed 50+ FTEs and was responsible for meeting Client SLAs with Sales and Retention Targets.”“I’m truly passionate about my work and always eager to connect with other service delivery Leaders managing different LOBs. While I enjoy all aspects of my job, I think my favorite part of job is working with the client or business unit leader to understand his or her business objectives. As we go through that collaborative process, the ideas start to flow and that’s always the fun part.”“I have done BA (Hons) from Delhi University.I am an avid traveller, have a keen interest in politics and History.”“I’m always interested in hearing from former colleagues, managers, or just interesting creative folk, so feel free to contact me if you’d like to connect.”

Samad Ahmad's Current Company Details
Fareportal

Fareportal

View
Contact Center Operations | Sales & Retention | Customer Service | Customer Experience | Operational Excellence | BPO | Travel & Hospitality
new york, new york, united states
Website:
fareportal.com
Employees:
2659
Samad Ahmad Work Experience Details
  • Fareportal
    Associate Director
    Fareportal Apr 2022 - Present
    Gurugram, Haryana, India
  • Fareportal
    Senior Operations Manager
    Fareportal Jan 2019 - Mar 2022
    Gurgaon, Haryana, India
  • Fareportal
    Manager Sales Operations
    Fareportal Jan 2017 - Dec 2018
    Gurgaon, Haryana, India
  • Fareportal
    Assistant Manager
    Fareportal Apr 2015 - Dec 2016
    ..
  • Sitel
    Team Leader
    Sitel Oct 2010 - Apr 2015
    Gurgaon, India
    Leading a team of 50 associates. Profile requires to make sure that SLA is met with the KPI's
  • Sitel
    Quality Analyst
    Sitel Jun 2009 - Sep 2010
    Managing Quality Guidelines for US LOBResponsible For Quality Analysis for Client Reviews
  • Sitel
    Semi Tech Support/ Cust Service Support
    Sitel Oct 2007 - Jun 2009
    Cust Service
  • Wipro Bpo
    Technical Support Executive
    Wipro Bpo Jan 2006 - Oct 2007
    Hardware and Software Troublehsooting for Dell Portable like Laptops, PDA

Samad Ahmad Skills

Bpo Performance Management Team Management Leadership Technical Support Service Delivery Vendor Management Crm Sla Transition Management Outsourcing Soft Skills Operations Management Call Centers Employee Engagement Data Analysis

Samad Ahmad Education Details

  • Du, Sol
    Du, Sol
    English

Frequently Asked Questions about Samad Ahmad

What company does Samad Ahmad work for?

Samad Ahmad works for Fareportal

What is Samad Ahmad's role at the current company?

Samad Ahmad's current role is Contact Center Operations | Sales & Retention | Customer Service | Customer Experience | Operational Excellence | BPO | Travel & Hospitality.

What is Samad Ahmad's email address?

Samad Ahmad's email address is sa****@****ail.com

What schools did Samad Ahmad attend?

Samad Ahmad attended Du, Sol.

What are some of Samad Ahmad's interests?

Samad Ahmad has interest in Politics, Environment, Health.

What skills is Samad Ahmad known for?

Samad Ahmad has skills like Bpo, Performance Management, Team Management, Leadership, Technical Support, Service Delivery, Vendor Management, Crm, Sla, Transition Management, Outsourcing, Soft Skills.

Who are Samad Ahmad's colleagues?

Samad Ahmad's colleagues are Sadiq Ali, Switi Sarang, Shashikant Singh, Bryan Mathew, Satyendra Pandit, Deepak Malhotra, Lovely Undefined.

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