● Ensured the safety and security of the facility and tenants by monitoring adherence to rules and regulations, and providing mild interventions when necessary.● Entered progress notes and daily report logs promptly and accurately in Awards for all tenant interactions.● Maintained and organized staff and communal areas, ensuring timely follow-up on repairs to create a positive environment of care.● Conducted regular house runs and home inspections of tenant units, maintaining a consistent presence in the lobby and residential floors during scheduled program hours.● Provided on-site crisis intervention and support to tenants, guests, and staff, ensuring all operations met Acacia’s expectations, regulations, and contractual obligations.● Assisted tenants with daily activities such as laundry, shopping, and appointments as directed by the supervisor.● Acted as a liaison between tenants, superintendents, and building managers to report and ensure timely resolution of emergency repairs.● Maintained appropriate documentation of all tenant contacts in logs and resident monitor logs, including tenant/guest activity and facility observations.● Reported all non-compliance issues with respect to tenants, guests, apartments, and building to the● Supportive Housing Manager or On-Call Staff, including incidents requiring immediate attention.