Samad Solanki

Samad Solanki Email and Phone Number

Customer Service Specialist at DMart - Avenue Supermarts Ltd
Samad Solanki's Location
Toronto, Ontario, Canada, Canada
About Samad Solanki

Dedicated Customer Service Specialist with over 3+ years of exemplary experience in the supermarket industry, seeking a dynamic role in the customer service sector in Canada. Proven expertise in elevating customer engagement, resolving complex issues, and leading teams effectively.

Samad Solanki's Current Company Details

Customer Service Specialist at DMart - Avenue Supermarts Ltd
Samad Solanki Work Experience Details
  • Dmart - Avenue Supermarts Ltd
    Customer Service Specialist
    Dmart - Avenue Supermarts Ltd Aug 2020 - Sep 2023
    Maharashtra, India
     Consistently maintained a customer satisfaction rating above 90%, exceeding benchmarks through exceptional engagement and issue resolution. Led a team of 8 customer service associates, conducting weekly training sessions resulting in a 15% improvement in resolution time and customer satisfaction. Identified upselling opportunities, increasing average transaction value by 12% and contributing to a 10% boost in overall store revenue. Successfully resolved complex customer complaints, resulting in a 20% decrease in escalated issues and a 25% reduction in customer churn. Managed inventory efficiently, reducing wastage by 8% and maintaining a consistent product availability rate of 95%. Collaborated on implementing a health and safety protocol, leading to a 30% reduction in accidents and incidents. Utilized technology proficiency to troubleshoot and resolve technical issues with cash registers and point-of-sale systems, ensuring a smooth checkout process. Gathered and analyzed customer feedback, driving process improvements that increased satisfaction scores by 10% within the first year. Adapted swiftly to changing store environments, seamlessly transitioning between roles to ensure uninterrupted store operations.

Samad Solanki Education Details

Frequently Asked Questions about Samad Solanki

What is Samad Solanki's role at the current company?

Samad Solanki's current role is Customer Service Specialist at DMart - Avenue Supermarts Ltd.

What schools did Samad Solanki attend?

Samad Solanki attended Georgian College, Banegar English High School, Lr Tiwari.

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