Sam Adkins Email & Phone Number

Seattle, Wa, Us

Washington

- Direct oversight of local Help Desk team including schedules, audits, and reviews. Provide link between Corporate Tier 1, 2, and 3 teams and local HD support. Responsible for leading all IT operations across 3 Behavioral Health Hospitals (Fairfax) and 3 K-12 Schools (NWSOIL).- Created asset management inventory, tracking, and disposal SOP in accordance with HIPAA guidelines. Built and deployed new asset management system to all 6 locations.- Manage all vendor relations, quarterly audits, yearly budgeting, and ensuring compliance with SLA’s. - Successfully implemented major project rollouts including; Windows 7 to Windows 10, WiFi deployment at all schools, Managed Print Services company change and rollout, Managed Phone Services company change and rollout, Fax to eFax conversion, and Cisco/Meraki LAN remediation and upgrade project.

Greater Seattle Area

- Direct oversight of Help Desk & Network Teams based out of Seattle HQ. Responsible for leading all IT operations across 12 campuses located throughout 5 states. - Digitized schools forms to reduce monthly print load. Reworked MPS contracts to successfully reduced monthly print costs by 80% and quarterly maintenance costs by 35%.- Coordinated and implemented infrastructure and technology aspects to move from a Windows based environment to Google for Education. Reduced monthly IT operational costs by 46%. Deployment of fiber internet to all locations.- Administration and support of all Google Apps, Cisco Meraki L2/3 equipment, Mitel VoIP system, AWS, Salesforce, and Sharepoint.

Greater Seattle Area

- As the REMEDYFORCE Manager I was responsible for leading the global maintenance and enhancement team (US/ASIA/UK). As the HELP DESK Manager I was responsible for leading the local and remote Help Desk team (US/EMEA/UK). Responsible for leading both operations across 19 offices.- Led enterprise wide deployment of Remedyforce IT ticketing system. Including design and buildout of all sites, email alerts, SLA’s, ticket routing rules, and escalation flows. - Quarterly creation, testing, and updating of all Windows 7, 10 and Mac OSX images. Software/patch deployment via LANDESK and SCCM. Lead support for AUTOCAD, Adobe, and Office 365 products. - Administration and support of all Windows servers, AD Management, Exchange management, Shortel VoIP system, Citrix/F5 VPN, and Synology enterprise NAS.