Samad Toyin Email & Phone Number

Covent Garden London, United Kingdom

 Provided on-site 2nd line support for 100+ users at the Greater Manchester office, achieving 95% first-time fix rates for technical issues. Successfully resolved complex hardware, software, and network problems, maintaining a 99% SLA compliance rate. Played a key role in the deployment of new IT infrastructure, ensuring seamless operations during office relocations and upgrades. Reduced average ticket resolution time by 30% through efficient escalation management and issue prioritization. Installed, configured, and supported end-user devices, including laptops, desktops, printers, and peripherals, ensuring optimal performance. Provided hands-on support for business-critical applications such as Microsoft 365, Teams, and proprietary financial software, minimizing disruptions. Conducted routine system checks and preventive maintenance, reducing downtime for users by 25%. Delivered tailored IT training to end-users, boosting self-service capabilities and reducing recurring support requests by 20%. Collaborated with the 3rd line team to troubleshoot and resolve escalated network and server issues, improving system reliability. Managed inventory and procurement for IT hardware, maintaining 100% stock availability for the Greater Manchester site. Implemented a knowledge-sharing initiative to document common technical issues, enhancing the efficiency of the wider support team. Acted as the primary liaison between the IT team and business stakeholders, ensuring alignment on service delivery goals and user satisfaction. Contributed to the successful roll-out of Windows 11 migration for 50+ users, completing the project within the stipulated timeline and with zero downtime.

Lagos State, Nigeria

 Designed and implemented remote IT infrastructure solutions, enabling seamless operations for 500+ globally distributed users. Achieved 99.9% system uptime by proactively monitoring and maintaining cloud and on-premise environments. Led a project to migrate 25+ users to a cloud-based collaboration platform, reducing operational costs by 30%. Resolved 95% of support tickets remotely within SLA timeframes, enhancing service efficiency. Streamlined remote onboarding processes, reducing setup time for new hires by 40% through standardized imaging and automation. Conducted security audits and implemented multi-factor authentication, resulting in a 50% reduction in unauthorized access incidents. Reduced mean time to resolution (MTTR) for critical IT incidents by 20% through improved troubleshooting protocols. Implemented a global VPN solution, improving secure connectivity for 100% of remote employees across multiple time zones. Trained users and IT staff on advanced remote support tools, leading to a 25% decrease in escalations to higher-tier teams.

Lagos, Nigeria

 Resolved an average of 200+ support tickets monthly, maintaining a first-call resolution rate of 85%. Provided expert technical support across hardware, software, and network issues, achieving a 98% customer satisfaction score. Reduced ticket resolution times by 30% by implementing a new knowledge base and support workflows. Diagnosed and resolved complex technical issues for end-users, minimizing downtime by 25%. Assisted in the deployment of 500+ devices, ensuring all systems were configured correctly and met user requirements. Spearheaded the rollout of a remote support tool, increasing support reach by 40% and improving team efficiency. Delivered training sessions to end-users on troubleshooting common IT issues, resulting in a 20% drop-in support requests. Implemented regular follow-ups with customers post-resolution, boosting customer retention rates by 10%. Supported software upgrades for 300+ users, ensuring a 100% success rate with minimal disruption. Documented technical solutions for internal use, contributing to an improved internal knowledge-sharing culture.

Lagos State, Nigeria

 Installed, configured, and maintained 100+ LED display systems, ensuring 99% uptime for high-visibility advertising and informational displays. Conducted on-site technical assessments and network integrations, improving connectivity for real-time content updates by 30%. Designed and implemented remote control systems for digital signage, enabling clients to update content in under 5 minutes across multiple locations. Successfully managed the installation of large-format video walls in 10+ flagship locations, meeting strict project deadlines and quality standards. Diagnosed and resolved 70% of hardware and software issues remotely, minimizing client downtime and reducing field visit costs by 20%. Optimized power management for LED displays, reducing energy consumption by 15% without compromising brightness or performance. Collaborated with clients to customize display configurations, resulting in a 25% increase in customer engagement for retail clients. Led the implementation of digital signage solutions for 20+ outdoor installations, ensuring weatherproofing and robust performance in diverse environments. Trained client IT teams on software platforms for content management, reducing support tickets by 30% post-installation. Delivered LED calibration and maintenance services, extending display lifespans by 20% and maintaining color accuracy. Worked with suppliers to secure high-quality display components at a 15% lower cost, enhancing profitability for the company. Provided 24/7 technical support, achieving 100% SLA compliance for key accounts, including retail chains and transportation hubs.

Nigeria

NYSC PLACE OF PRIMARY ASSIGNMENT • Provided frontline support for desktop-related issues, troubleshooting and resolving hardware and software problems promptly.• Deployed and configured operating systems, applications, and software updates on desktop systems.• Conducted hardware and software installations and upgrades, ensuring compatibility and adherence to company standards.• Collaborated with end-users to provide technical training and guidance on IT best practices.• Maintained accurate documentation of support activities and resolutions for knowledge base.

Ikorodu, Lagos, Nigeria

• Developed and delivered courses in WordPress development, web design, and content management systems.• Created engaging learning materials, including tutorials, assignments, and hands-on projects.• Conducted practical workshops and labs to enhance students' practical skills.• Implemented student-centered teaching methodologies and encouraged active participation.Mentored students in their academic and professional development.

Lagos, Nigeria

• Drove continuous improvement by establishing clear, measurable KPI metrics across all project deliverables.• Communicated complex technical issues clearly and effectively to varied stakeholders, enhancing wider company understanding and resolution abilities.• Harnessed JavaScript and C++ programming techniques to produce streamlined interfaces.• Utilized Jira and GitHub to create and maintain error-free code.

Ilorin, Kwara State, Nigeria

• Assisted customers in selecting appropriate pet food and accessories based on their pet's specific needs.• Provided nutritional advice, and breed-specific recommendations, and answered inquiries about pet care.• Processed customer transactions accurately using the point-of-sale system.• Handled customer complaints and resolved issues promptly to ensure customer satisfaction.• Maintained a clean and organized store environment, contributing to an inviting shopping experience.

Master'S Degree, Cloud And Network Security, (Gold) Distinction

I earned a distinction in my Master's program focused on Cloud and Network Security, covering a broad spectrum of topics. I studied cloud.

Bachelor'S Degree, Computer Science, Second-Class Upper Honours (2:1)

Activities and Societies: Roles and Membership during the Course of the program • Member of Nigeria Computer Society • Member.

Secondary School (Gcse), Science, A

Activities and Societies: SportI completed my secondary school education in Nigeria, where I undertook both WAEC (West African.