Samah Daood Email & Phone Number

Amman, Jordan

- Register beneficiary/ Non beneficiary Complaints received by WhatsApp in the platform and double-check them for accuracy. - Responded objectively and accurately to complaints, utilizing information from relevant departments.- Translate the responses from english to arabic to send it to the complainer in a clear way.- Maintained the accuracy and integrity of beneficiary complaint data within ACTED's database.- Conducted weekly complaint analysis for each project using MS Excel, including the number of complaints received and the number of days each complaint has been open.- Ensured data quality by identifying and correcting errors or inconsistencies in the database.- Collaborated with colleagues to standardize data entry procedures.- Maintained the confidentiality and security of all sensitive information within the database- Provided comprehensive training for volunteers covering complaints registration, responses preparation, projects/target areas overview, and provide supervisory support.- completed various additional tasks assigned by the line manager

Amman, Jordan

● Managed the beneficiary Complaints and Response Mechanism(CRM) for the country mission, ensuring adherence to ACTED'sstandard beneficiary CRM procedures.● Maintained the effectiveness of the beneficiary CRM system byguaranteeing the comprehensive capture and reporting ofbeneficiary complaints and feedback.● Responded to beneficiary inquiries and concerns objectively,accurately, and in accordance with ACTED guidelines. Utilizedinformation from various sources (project documents, staffconsultations, etc.) to craft clear and well-informed responses,ensuring accurate record-keeping.● Escalated sensitive complaints and suggestions to the CapitalAccountability Officer for further action.● Provided regular progress reports to the Capital AccountabilityOfficer, highlighting key developments and proactively addressingany potential challenges arising in the field.

Amman, Jordan

● Organized and prepared documents for efficient data entry into theJVL CRM system.● Ensured data accuracy and integrity within the JVL CRM system,eliminating duplicate contact records.● Provided responsive support to authorized members by promptlyaddressing their requests.

Jordan

● Sell products/services to current and potential clients.● Identify sales targets and plan client outreach.● Follow up on leads and referrals.● Prepare presentations, proposals, and contracts.● Build and maintain client relationships.● Manage existing accounts and handle quality checks.● Share customer feedback and new opportunities internally.● Collaborate with sales teams and provide support.● Deliver technical presentations about products/services.● Secure orders, arrange deliveries, and manage collections.● Visit potential buyers to demonstrate products and explain features.● Resolve customer complaints and provide solutions.● Participate in marketing events.● Coordinate product/service deliveries

Amman

● Manages client relationships via calls, emails, and meetings.● Sells training courses and opens new business channels.● Understands clients' needs and responds to inquiries.● Acts as a company representative and manages client databases.● Creates proposals, follows up on orders, and meets sales targets.● Provides quotes and attends team meetings for knowledge sharing.● Manages the entire client process and responds promptly torequests.● Continuously learns about new courses and sales techniques.