Samah Sheikh Email & Phone Number

Doha, Qatar

Mangalore Area, India

Covid-19 VACCINATION DEPARTMENT:1)Responsible for the leadership, planning & delivery of non-clinical oversight & governance of the site and ensure the efficient delivery of vaccination services. 2)Making day to day decisions and handling operational issues.3)Collaborative work with the government for National Vaccination Program. 4)Manage, document & coordinate necessary logistics to aid with management of vaccine inventory.5)Created finance & vaccination reports on a daily… Show more Covid-19 VACCINATION DEPARTMENT:1)Responsible for the leadership, planning & delivery of non-clinical oversight & governance of the site and ensure the efficient delivery of vaccination services. 2)Making day to day decisions and handling operational issues.3)Collaborative work with the government for National Vaccination Program. 4)Manage, document & coordinate necessary logistics to aid with management of vaccine inventory.5)Created finance & vaccination reports on a daily & monthly basis reports for the review of the hospital’s corporate team (Bangalore based).6)Monitor and coordinate staff demand and availability, ensuring adequate staff available for the operation of the site.7)Efficiently deal with crisis, emergencies & contingencies with the lowest level of disruptions.8)Management of complaints, concerns & compliments.9)Settling of day-to-day basis cash & credit transactions.10)Supervise, mentor & coach other staff including training of junior staff. Show less

Mangalore Area, India

OPD & ADMISSION DEPARTMENT:1)Successful implementation of Tele Consultation during Covid-19 pandemic. (avg 30-40 consultations per day)2)Performed data analysis with the use of Intersystem TrakCare; one of the world’s leading healthcare information system.3)Digitalization of outpatient medical records.4)Setting up of in-house appointment system; increasing customer satisfaction.5)Monitoring surgical & diagnostic conversions and report generation for increased footfalls and… Show more OPD & ADMISSION DEPARTMENT:1)Successful implementation of Tele Consultation during Covid-19 pandemic. (avg 30-40 consultations per day)2)Performed data analysis with the use of Intersystem TrakCare; one of the world’s leading healthcare information system.3)Digitalization of outpatient medical records.4)Setting up of in-house appointment system; increasing customer satisfaction.5)Monitoring surgical & diagnostic conversions and report generation for increased footfalls and revenue.6)Increased net promotion score of hospital by leading the project Navanubhava in OPD- initiated by corporate team.7)Quarterly process improvement projects:*Streamlining the admission process through fishbone analysis. Initiated direct admission concept for senior citizens.*Bed turn-over to decrease admission waiting time.*Discharge process to decrease admission waiting time. 8)Team player in implementation of corporate level Manipal App. 9)Feedback collection & analysis with corrective and preventive action. 10)Monitoring quality parameters in OPD.11)Team player in designing and planning of OPD during renovation.12)Daily clearance of OP Tele-consultation bills in coordination with finance & accounts section. Show less

Abu Dhabi, United Arab Emirates

• Conducting surveys for the government, B2B and consumer services based on required demographics.• Customer Service for the World Health Organization (WHO) Event on behalf of the Ministry of Health.• Mystery shopping as a customer in various banks such as NBAD, ADCB, and Mashreq Bank.• Other Projects: Worked for Emirates ID, Muwaqif and Municipality.

Master In Hospital Administration, Hospital And Health Care Facilities Administration/Management

Bachelor Of Commerce - Bcom, Business/Commerce, General

High School Diploma, Business/Commerce, General