Samaira Silva Email & Phone Number

Dublin, County Dublin, Ireland

Dublin

• Conducted thorough analysis to identify areas for enhancement and executed changes to optimize departmental efficiency.• Managed the flow of customer service operations, ensuring a seamless and customer-centric experience.• Implemented processes to handle customer inquiries, concerns, and feedback efficiently.• Proactively adapted to evolving customer behaviors, staying informed about market trends and shifts in consumer expectations.• Adjusted customer service strategies to meet the changing needs of the customer base.• Collaborated closely with sales and marketing teams to boost overall sales through effective customer service strategies.• Aligned customer service initiatives with marketing campaigns to enhance the customer experience and drive sales.• Addressed and resolved customer complaints promptly and effectively to ensure positive outcomes for both the store and the customer.• Implemented measures to prevent recurring issues and enhance customer satisfaction.• Monitored and reported on performance standards and goals within the customer service department.• Conducted regular assessments to track progress and identify areas for improvement.• Encouraged, trained, and motivated the customer service team to uphold high standards of service.• Conducted ongoing training sessions to enhance the team's skills and adaptability.• Inspired teams to achieve and exceed high standards and goals through effective leadership and motivation.• Recognized and rewarded exceptional performance to foster a positive work environment.• Developed and maintained detailed spreadsheets for effective information control within the customer service department.• Utilized spreadsheets to track performance metrics, customer feedback, and team progress.• Proficiently worked with the MACROMATIX system to optimize customer service processes, enhance order processing, and streamline inventory management.

Dublin

• Efficiently managed the opening and closing of the cash register during shift changes, ensuring accuracy in financial transactions.• Conducted regular cash reconciliation to maintain transparency and accountability.• Spearheaded task management, including organizing items on the menu and assembling orders in accordance with customer preferences.• Collaborated with the team to streamline order fulfillment processes for improved efficiency.• Provided attentive assistance to customers, addressing specific difficulties such as locating items on the menu or making informed choices.• Offered personalized recommendations based on customer preferences and inquiries.• Assisted customers with returns by directing them to the correct department or personnel responsible for handling such transactions.• Facilitated a smooth return process to ensure customer satisfaction.• Maintained open lines of communication with the supervisor, promptly contacting them to request any necessary changes or address issues during shifts.• Collaborated with the supervisor to implement improvements in customer service procedures.• Collaborated with team members to optimize the layout for enhanced workflow and customer service.• Stayed informed about menu updates and changes, providing accurate information to customers.• Conducted regular training sessions for staff to keep them updated on menu revisions.• Effectively addressed customer inquiries, concerns, and feedback with a positive and customer-centric approach.• Collaborated with the team to implement improvements based on customer input.• Worked collaboratively with other departments to ensure a seamless customer experience.• Facilitated cross-functional communication to address customer needs that spanned multiple areas.• Applied effective conflict resolution techniques when dealing with challenging customer situations.

Manaus, Brazil

• Spearheaded the development and management of comprehensive logistics processes, covering receipts, storage, conservation, and dispatch of materials.• Collaborated with cross-functional teams to ensure seamless integration and efficiency in logistics operations.• Conducted thorough analysis and control of operational risks, implementing measures to mitigate potential issues.• Regularly reviewed and updated risk management protocols to align with evolving operational dynamics.• Led initiatives for team and process dimensioning, optimizing organizational resources for enhanced operational efficiency.• Conducted assessments to determine the appropriate sizing of teams and processes based on workload and demand.• Monitored operation schedules, average execution times, and quality standards to ensure adherence to organizational benchmarks.• Implemented corrective actions to address deviations and enhance overall operational performance.• Tracked costs associated with operations and variations to identify trends and areas for improvement.• Implemented and controlled preventive plans against losses and damages, ensuring a proactive approach to risk mitigation.• Conducted regular inventories to identify possible discrepancies in stock levels and operational records.• Proactively addressed and resolved operational issues, conflicts, and challenges.• Conducted root cause analyses to identify underlying problems and implemented sustainable solutions.• Reviewed invoices and documentation related to shipments for accuracy and compliance with organizational policies.• Collaborated with finance and logistics teams to address discrepancies and ensure timely processing.• Proficiently utilized the SAP System for streamlined operations and data management.• Created and maintained detailed spreadsheets for comprehensive information control, ensuring accurate and accessible records.

Manaus, Brazil

• Developed and executed effective loss prevention strategies to minimize inventory shrinkage and mitigate potential risks.• Conducted regular risk assessments to identify vulnerabilities in security protocols.• Oversaw and maintained accurate billing records for timely invoicing of pharmaceutical products.• Collaborated with the billing team to address any discrepancies and ensure precise financial transactions.• Implemented process improvements to streamline billing procedures, enhancing accuracy and efficiency in financial transactions.• Conducted regular reviews to identify and address any billing issues promptly.• Collaborated cross-functionally with various departments to address billing issues, ensuring compliance with industry regulations.• Facilitated communication between loss prevention and other relevant teams to enhance overall security measures.• Assisted in audits to ensure adherence to pharmaceutical industry regulations.• Maintained accurate records and documentation, contributing to successful audit outcomes.• Conducted thorough investigations into theft, fraud, and inventory discrepancies.• Collaborated with law enforcement when necessary and implemented preventive measures based on findings.• Provided training sessions for staff on loss prevention strategies and security protocols.• Fostered a culture of awareness and responsibility among employees to minimize potential risks.• Collaborated with internal teams and external partners to resolve issues related to loss prevention.• Implemented preventative measures based on data analysis and investigation outcomes.• Ensured strict adherence to pharmaceutical industry regulations and internal compliance policies.• Stayed updated on industry standards and implemented changes accordingly.• Generated and analyzed reports on loss prevention activities, providing insights to management.• Implemented data-driven decision-making processes to enhance overall loss prevention strategies.

Manaus, Brazil

• Regularly monitored and reviewed billing processes for sold products on a daily basis.• Ensured accuracy and completeness in the billing cycle.• Conducted meticulous verification of calculations on invoices to identify and rectify any discrepancies.• Collaborated with relevant departments to resolve pricing or quantity discrepancies.• Issued invoices, bills, and relevant documentation in accordance with company policies and client agreements.• Maintained a systematic and organized filing system for easy retrieval of billing records.• Utilized the ASW/CONSYS System for billing operations, ensuring seamless integration and accuracy in financial transactions.• Conducted regular updates and system checks to enhance efficiency.• Developed and maintained comprehensive spreadsheets to control and organize billing information.• Implemented systematic categorization for easy tracking and reference.• Produced detailed managerial reports reflecting billing activities, revenue, and outstanding balances.• Analyzed trends and presented insights to management for strategic decision-making.• Worked closely with cross-functional teams, including sales, finance, and customer service, to address billing-related issues.• Ensured smooth communication and coordination to enhance overall billing efficiency.• Identified areas for process improvement within the billing cycle.• Collaborated with the team to implement changes that enhanced accuracy and streamlined billing operations.• Assisted in training new team members on billing procedures and systems.• Offered ongoing support and guidance to ensure a cohesive and knowledgeable billing team.• Ensured adherence to industry regulations and company policies in all billing processes.• Collaborated with auditing teams to provide necessary documentation during internal and external audits.

Bachelor'S Degree, Business (Honours) International Business

Postgraduate Degree, Logistics And Production Management

Bachelor Of Technology - Btech, Higher Technical Diploma In Logistics