Implementation Manager
Current• Communicate with small and medium-size businesses (under 100 employees) to understand business needs and appropriately plan onboarding strategy• Confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures.• Utilize records management program (Nextiva CRM) for filing, protection, and retrieval of records, and assure compliance with timeline requirements.• Monitor or track project milestones and deliverables.• Create and maintain… Show more • Communicate with small and medium-size businesses (under 100 employees) to understand business needs and appropriately plan onboarding strategy• Confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures.• Utilize records management program (Nextiva CRM) for filing, protection, and retrieval of records, and assure compliance with timeline requirements.• Monitor or track project milestones and deliverables.• Create and maintain documentation to make processes sustainable and scalable• Learn and become a subject expert on Nextiva products, features, and services• Became a consistent leader and provided support for real-time needs and questions from customers and technician team Show less