Sam Alter Email & Phone Number

Atlanta, Ga, Us

San Diego, California, Us

SAs provide the highest level of technical and product direction for Wrike’s Sales/CS/PS orgs.As senior-level technologists, SAs lead in every situation, engaging with our largest customers, dissolving sales roadblocks, whiteboarding novel solutions, and rebuilding trust in escalations. - Lead integration services sales for NorAm. Escalation point for Sales Engineering team. Personally address hundreds of architectures and use cases across the industry landscape: ITSM – SDLC – SaaS – ProServ – Accounting – Marketing – Manufacturing – Ent. Arch.- Advise on automation, integration with cloud/on-prem targets through iPaaS and API pathways- Provide business consulting services: process transformation, work collaboration, goal ideation- Author rock-solid contracts, req’t docs for record-breaking change order revenue, loss prevention- Promote the high added value of Services to leads, customers and internal sales stakeholders- Manage key initiatives: services pricing and packaging, proactive technical engagement- Teach weekly Lunch and Learn on API/iPaaS topics. Serve as mentor for junior-level architects.- “2021 Rookie of the Year” for initiative saving $1.2M in cloud consumption and churn avoidance

Technical Lead, Business Analyst, API Architect and Subject-Matter Expert representing Services on enterprise-scale eDiscovery, Search, Governance and Process Management engagementsManage technologies, requirements, risks, relationships to achieve superior customer outcomes As business analyst, facilitator and advocate, skilled at perceiving systemic bottlenecks asopportunities for education, team collaboration, process improvement and software solutionsLead engaging, bubbly training and whiteboarding workshops. Acquainted with public speakingEffectively communicate using an outgoing, collaborative, consultative approach; MBTI-awareFoster excellent rapport facing escalated customer accounts, challenging product situationsLead API education and enablement initiatives including custom curriculum design and deliverySelected achievements include:- Led ideation of organizational plan to modernize Services’ relationship with Partner ecosystem- Led advocacy and facilitation of process improvements for high-stakes regulatory compliance- Rescued 10+ services projects by bridging gaps between sales promises and product realities- Played critical role in transforming troubled $MM account into a successful customer outcome- Created resalable, enterprise-grade toolsets, enhancing customer value, rapport and adoption- Technical achievements include: Trend Pattern Modeling; ETL Platforms; API Bridge DesignAwarded formal recognition over twenty times for initiative, innovation, customer satisfactionRecipient of HPE Services Cornerstone Award (2015); Employee of the Year (2019)

Created functional requirements specification for a performance dashboardGained knowledge in product management and service design for a pure-play SAAS company

Certified Consulting Partner with Sage Software for ACT! Sales Automation softwareExtensive IT consulting and custom database and application design, including: - Order process management, workflow responsibility and shipment tracking - Statistical data-driven telemarketing phone sales system, automated leaderboard - API-driven credit card processing and shipment tracking automationUpheld commitment to excellence, personal service and customer satisfaction

Mba, Mba In Innovation And Operations

Bachelor Of Science, Computer Science