Client Support:• Diary management – setting up meeting/ calls/ Zoom links• Attend relevant client meetings and calls • Take notes and action points – helping us to keep on top of deadlines that might be coming upEvents:• Support the organisation and management of all events• Researching topics and relevant stakeholders• Tracking RSVPs and being a port of call for info• Preparing bio sheets and any other relevant pre-event materialsContent:• Writing discussion summaries, blogs and briefing notes• Proofreading and formatting• Updating the website• Socialisation of content via our website and social media channelsUsing our CRM (Hubspot):• Keeping our contact database clean and up to date

• Responsible for all sales and reconciliation to ensure accurate banking of sales and takings using excel. • Providing friendly customer service, as well as communicating with and assisting customers in product services• Completing Level 2 food health and safety course• Perform the stock count and order stock via the company’s warehouse website • Assist in training new associates when assigned and certified• Dealing with customer feedback and queries across all ranges, in person, via email or telephone• Develop product knowledge in all areas, for example, food allergies

• Create PowerPoints and share vital information with the wider education cohort• Liaise with peers/education officers and heads of schools on key issues within the university• Support the Education officer with new ways of improving the quality of education within the social science department• Hosting workshops and creating content for the university website in order to keep all records in check and make them accessible for other students and university members• Increasing student engagement, reducing barriers and furthering student welfare

• Providing support and pastoral care to new undergraduates during their first week of induction • Exploring the local area and parts of London surrounding the university with students • Taking students on campus and library tours • Training students on using an online learning tool named ‘Blackboard’ which is used for students’ academic progress and assessment/ module information• Responsible for ensuring student attendance on important social/academic events

• I was required to answer telephone calls from prospective students and advise them on whether they have met the grades to gain a place at the university. • The role also required recording student's details, such as personal details and exam results, on to a clearing enquiry form and other excel spreadsheets• Decision making on whether the student should be offered a place at the university• Taking and transferring calls to other departments such as the admissions team