Saman Khan Email and Phone Number

In addition to previous roles and JD, now been assisting to implement ISO Certifications companywide which includes ISO 9001(QMS) and ISO 20000-1(SMS).

-Working in R&PA(Revenue and Process Assurance) Department.-Quality assurance of Customer Support and RCA of issues which are both internal and customer specific.-Auditing of Services to identify areas of improvement and their rectification.-Ensuring compliance of Standard Operating Procedures throughout the company.-Analysis of Company processes and bring automations to reduce man hours.-Analyzing the data through Excel to perform Services Audits and pin point the… Show more -Working in R&PA(Revenue and Process Assurance) Department.-Quality assurance of Customer Support and RCA of issues which are both internal and customer specific.-Auditing of Services to identify areas of improvement and their rectification.-Ensuring compliance of Standard Operating Procedures throughout the company.-Analysis of Company processes and bring automations to reduce man hours.-Analyzing the data through Excel to perform Services Audits and pin point the ambiguities.-Conducting meetings with Stakeholder Departments for compliance of standard processes for continualevolution of services.-Developing Knime Analytics one-time workflows to perform any desired data analysis e.g. to deduce the desired output results such as to perform Audits, KPI monitoring etc.-Worked on Systems Services including Web Hosting, DNS Hosting, Emails Hosting, Anti spamming servers, SMTP relaying servers etc.-Understanding of Architecture of Systems services i.e. Emails Hosting, Web Hosting, DNS Hosting etc.-Understanding of developing Web servers, Emails servers and running Websites and Emails on them respectively using VMware workstation.-Troubleshooting and provisioning of Domain, Web Hosting, Emails Hosting, DNS Hosting and other related services.-Delivering Trainings as Official Junior Trainer of Company. Show less

-Working at Level 2 Technical Support.-Troubleshooting corporate customer issues related to Web services like Web Hosting, Emails Hosting and other related services. -Configuring, troubleshooting and testing Broadband/FTTH CPEs.-Configuring and troubleshooting LAN firewall solutions e.g. Untangle.-Provisioning of new customers i.e. configuring CPEs remotely for new FTTH connections including Internet, IPTV and NGN services.

-Knowledge of Triple Play and VAS services being provided by company.-Knowledge of web based services. Internet working and equipment used in its establishment including layer 2/layer 3 devices.-Knowledge of the issues faced in inter networking and their runtime troubleshooting.-Solving technical issues related to PPPoE, IPoE, IPTV, NGN and other VAS services.-Providing Technical Support to customers via Calls, Emails, Whatsapp and other company platforms.