Respond promptly to customer incidents and requests via phone, email, and other standard methods, meeting Woolworths' SLAs.Providing exceptional customer service, ensuring satisfaction and maintaining accurate records of interactions.Achieving consistent first-call resolution and effectively addressing customer concerns.Actively participating in Big W training to enhance customer service skills and quickly adapt to new processes.Efficiently resolve customer issues by understanding their needs, identifying root causes, and providing clear solutions. Document and maintain detailed records of interactions in the ticketing system, following company communication procedures.Working on SAP CRM.Utilizing remote tools for efficient customer service, aligning with BigW commitment to technology.Actively participating in daily meetings to stay informed and contribute insights, fostering a collaborative work environmentAligning with organizational values, actively contributing to company goals and team success.

Making Test cases/Test Scenarios and bug Reports for WebsitesUse of Jira for bug reportingUse of Jmeter for performance testingUsing Google Chrome Developer tools for website testingPerformed mobile Application testing (ios,Android)Conducted Exploratory testing of Websites and CRMBasic Level Automation testing for CRM in Selenium WebDriver(Java).Worked in Agile environment, testing alongside an Agile development teamCreative problem-solving and strong analytic skillsDetailed observation skills

Experience working in an Agile environment• Experience with Functional, Regression, Integration and UI testing• Experience in writing SQL queries for checking, updating and retrieving data• Experience with JIRA for bug locking and adding tickets to release• Release meetings with development team and going through test results added in each release ticket• Experience in writing test cases for any new functionality to be added, after getting the requirement specifications• Beginner level experience in writing test scripts in Selenium using Java and merging code in Github

Taught the Course Object Oriented Analysis Twice. Supervised groups of students in their Software and Object Oriented projects. Assisted Course professor with achieving learning objectives.

Administrative and IT Support. Desktop Support. Library SupportSchool Teachers Admin Support

Taught the following courses: Programming in C Introduction to Computers

Taught the following courses: Data Structures Programming in C++ Introduction to Computers Programing in C Software engineering Object oriented modellingVolunteer teaching of GSM technology MANETS/VANETS Computer Networks Advanced topics Cryptography and network security related topics

Served as Lecturer in Department of Computer Software Engineering, Taught the following courses: Object Oriented Programming C++ (Theory and lab) Programming in C Assembly Language Programming (Theory and Lab) Software Engineering Gave 6 Volunteer Lectures on Object Oriented Modeling