Senior IT professional with 20+ years of experience and holding MBA(mis), ITIL Fn, TOGAF 9, OCP certifications with proven records of Management , Business analysis and System architects with finance institutions, airlines, software houses, food processing companies, power Plants, carbon Plants, aluminium reduction smelters, industrial laboratories and supports & service departments. Worked with large multinational corporations such as Emirates Airlines, Dubal, Emal, EGA ,John Keells, National Insurance, Etc. across the Gulf region and Sri Lanka in multicultural environments.Experienced in IT service delivery and Project management with exposure to ISO27001, ISO/IEC 17025 standards, Strong communication skills with the ability to coordinate and motivate vendors, EPCM contractors and external resources for customer and IT alignments.Hands on experience in Oracle Database, PL/SQL and advance SQL query writing with debugging and various types of software tests including software code review and technical documentation ability are strengths.Strong analytical and problem-solving skills with root cause analysis , handling critical situations with ability to influence project stake holders are professionals.Extensive experience in business process decomposition and re-engineering to improve the productivity and efficiency by utilizing lean management techniques and adopting best practices for cost conservation initiatives are core strengths. Business AnalysisProject ManagementIT Service DeliveryVendor ManagementApplication SupportChange Management Process ImprovementsLean Management TechniquesTeam& People ManagementMES support & maintenanceUser Training and FamiliarizationProcess OptimizationGAP analysisProcess re-engineeringISO/ITIL implementationBusiness IT AlignmentsAutomationLoyalty Programs.Rules EnginesProcess Modelling RISK/Root Cause Analysis and ManagementApplication TestingApplication interfaces IntegrationAdvance SQL