TelC Company field of activities: Omnichannel AI Powered Contact Centers, Telephony Systems, VoIP - Joined the company as a technical Co-founder, led a team of over 35 mostly engineers, demonstrating strong leadership, technical expertise, and product and project management skills in contact center solutions.- Managed and executed over 50 contact center projects valued at $100K to $5M, consistently delivering high-quality integrated solutions on time and within budget.- Led the Contact Center product's evolution into a SaaS, multi-tenant solution through innovative architectural redesign, enabling seamless scalability.- Led the implementation, delivery, and migration of a large-scale contact center solution, integrating various modules and third-party systems for a mobile operator with over 60 million subscribers.- Identified and prioritized AI use cases for contact center solutions, leading to the development of an Intelligent IVR.- Designed and implemented VoIP products and solutions including an omnichannel contact center software, telephony automated alarm and fault detection center, VAS (value-added) services, and successful delivery of related projects.

Rodween Company field of activities: Marketing Services, Online Travel Solutions- Led design, and delivery of a SaaS platform for travel agencies to provide travel services to both B2B and B2C clients.

Yekta FanAra fields of activity: Telecommunication Solutions, Transmission Systems, Mobile Systems, Mobile Banking- Managed the delivery of a mobile banking project for a Mobile Network Operator (MNO).- Managed the installation and delivery of telecom & transmission projects (SDH/PDH/DSLAM/Wireless).- Designed and led the deployment of Hotline solutions in oil & gas fields.- Implemented a Mobile Voucher Migration tool and led the voucher migration project in an MNO.

- Instructed courses related to Computer Networks, Operating Systems, and Computer Network Security

Morva System field of activities: Internet/Telephony Service Provider, Value Added Services (VAS)- Designed and led the development of a VoIP solution for optical cost and quality routing long-distance calls. via Direct Inward Dialing Numbers (DIDs), fax-to-mail, and voice-to-mail services.- Architected and implemented a range of Value-Added Services (VAS) with diverse content to over 500,000 subscribers.- Devised a telephony solution for telemarketing, enabling up to 1800 concurrent calls, and maximizing customer reach.- Led a technical support team of 15 technical professionals for Internet access services to over 300,000 subscribers.

FaraPooyan Co fields of activity: Internet Service Provider, VoIP Service Provider- Managed the enhancement and scaling of IT infrastructure, enabling define and launch of innovative services.- Managed both technical and contract issues related to VoIP carriers such as TATA communication (Teleglobe/VSNL) for delivering VoIP long-distance call services with high quality and affordable cost.- Managed the technical support team (5 people) for delivering Dial-up Internet access and long-distance calling card services to more than 200,000 subscribers. Supervised network maintenance and administration, designed and led the implementation of a Network Operation Center (NOC.)

FaraKoushan Co fields of activity: ISP/TISP Billing and Accounting Software, Web Hosting, Internet Service Provider- Led the development of an integrated accounting and billing software for ISPs, providing comprehensive support for Internet, VoIP, SMS, and IVR services.- Designed and implemented CRM-related modules for managing end users, resellers, services, financial activities, ticketing, and troubleshooting.- Spearheaded the development of a software application for managing calling cards, offering CRM-related services for wholesale customers, including invoicing, billing, and analytical reports.