Direct the development, implementation and administration of all IT.Perform Project management of IT initiatives.Ensure timely and accurate delivery of technology products and services.Manage multiple areas of technology and multiple departments.Oversee the hiring, staffing, training, disciplining and performance appraisals.Preparation and management of operating and capital budgets.Oversee new system facilitation, current system enhancementsManage internal/external application upgrades.Define and improve all system and network operations processes.Negotiate contracts with manufacturers for all software, hardware and consulting services.Create strategic goals and convert to easily implemented plans.Manage external vendors relationships and services.

Creates marketing and social media campaigns and strategies, including budget planning, content ideation, and implementation schedulesEnsures brand consistency in marketing and social media messages by working with various company department members, including advertising, product development, and brand managementProvides training and guidance to social media and marketing team members on social media implementation best practices and strategiesCollects customer data and analyses interactions and visits, plus uses this information to create comprehensive reports and improve future marketing strategies and campaignsReports progress to seniorsGrows and expands company social media presence into new social media platforms, plus increases presence on existing platforms including Facebook, LinkedIn, Twitter, and InstagramResearches and monitors the activity of company competitorsCreates and distributes engaging written or graphic content in the form of e-newsletters, web page and blog content, or social media messages

No small business can succeed without understanding its customers, its products and services, and the market in general. Competition is often fierce, and operating without conducting research may give your competitors an advantage over you.There are two categories of data collection: quantitative and qualitative. Quantitative methods employ mathematical analysis and require a large sample size. The results of this data shed light on statistically significant differences. One place to find quantitative results if you have a website is in your web analytics (available in Google's suite of tools). This information can help you determine many things, such as where your leads are coming from, how long visitors are staying on your site and from which page they are exiting.Qualitative methods help you develop and fine-tune your quantitative research methods. They can help business owners define problems and often use interview methods to learn about customers' opinions, values and beliefs. With qualitative research, the sample size is usually small.Many new business owners, often strapped for time and money, may take shortcuts that can later backfire. Here are three pitfalls to avoid.1. Using only secondary research.2. Using only web resources.3. Surveying only the people you know.

Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identificationGenerate, edit, publish and share daily content (original text, images, video) that builds meaningful connections and encourages community members to take actionSet up and optimize company pages within each platform to increase the visibility of company’s social contentModerate all user-generated content in line with the moderation policy for each communityCreate editorial calendars and syndication schedulesContinuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the informationCollaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Respond to queries either in person or over the phone.Write training manuals.Train computer users.Maintain daily performance of computer systems.Respond to email messages for customers seeking help.Ask questions to determine nature of problem.Walk customer through problem-solving process.Install, modify, and repair computer hardware and software.Run diagnostic programs to resolve problems.Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.Install computer peripherals for users.Follow up with customers to ensure issue has been resolved.Gain feedback from customers about computer usage.Run reports to determine malfunctions that continue to occur.troubleshooting,SQL problem solver,search and report,analyzing,managing between units,application,remote connecting,software solution

Monitor and ensure uninterrupted and reliable operation for PBX system.Perform troubleshoot on computer communication systems to identify internetwork operation source.Manage assembling and configuration of network components and related services.Perform system maintain to ensure systems and related components integrity.Develop and manage organization’s intranet site.Perform site surveys and document site network’s configuration and user requirement.Analyze requirement and determine current configuration requirement and prepare specification to facilitate hardware acquisitions.Design technical packages for site installation and engineering plans and install hardware schedules.Perform configuration and installation of software and hardware product used by internal clients.Provide support to network printers, software and hardware and provide adequate training to internal clients to operate various systems and printers.Coordinate with departments and provide consultative services to regional offices of organization.Evaluate and load all computers with software packages such as operating systems, word processing, or spreadsheet programs.Manage and ensure all computer systems and network components work systematically and efficiently.Maintain computers at conference or seminar locations and conduct various meetings and conventions.Install specific interconnection cables and provide training to site staff to use hardware properly.

Knowing the basics of marketingKnowing how to plan and having the ability to manage timeHaving creative and good presentation skillsKnowledge in key areas of marketing (SEO, social media, content marketing, email marketing, PPC and SEM)Know how to plan, create and implement a marketing strategyUnderstand the key measurement tools availableDeveloping social presence and advocating brands effectivelyStay current in marketing trends and news e.g. Google updates and changes in algorithms

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