Samanta Corsi Email and Phone Number

Back office tasks, processing orders ranging from simple purchase orders and sample orders to more complex consignment orders and invoicing thereof in an accurate and timely manner.B2B• Customer facing tasks, assistance with a wide range of queries from both internal and external customers. Handling of complex logistics issues in cooperation with other CSR, product managers and logistic planners through email and over the phone. Interaction with other in-country departments for ensuring a timely release of suspended orders.• Handling of complaints and proactive search for a solution.• Investigation into complex cases regarding suspended orders or customer issues requiring strong problem-solving skills and attention to detail, as well as excellent communication skills.• Assisting with specific priority tasks as requested and delegated by TL.• Assisting VIP Customers. Handling of miscellaneous credit activities, such as raising credit note requests, investigation into price variances credit note requests, delivery discrepancies, etc.• Participation in departmental training and usage of a wide range of company software applications.

Assistent SaleAbility to manage complaints customerCashier and loyalty customerLeader shiftAssisting with specific priority tasks as requested and delegated by General ManagerMentoring tasks, supporting new hires with training on tasks and procedures involved in the day to day activitiesHandling of complaints and proactive search for a solution

Reception and Customer satisfactionDefined the marketing projectPrioritizied, initiated and drove projects to completion. Defined procedures and strategiesFocuses, motivates and inspires the team.Drives optimum individual and team performance.Conduct one to one’s with team members to assess performance.Provides leadership, support and development to members of the team and builds on the strengths of the team members that drive optimum performance.Oversees and manages the day to day operation and workflow of the team in an organized and Assistent accountant