With over six years of experience in service delivery and customer success, I am a data-driven specialist who leverages data analytics to optimize service quality, efficiency, and profitability. I have worked with Field Control Analytics, a leading provider of field service management solutions, as a Service Delivery Specialist, an Operations Area Specialist, and an Onsite Representative, managing multiple projects and tasks across different locations and teams.At Field Control Analytics, I contributed to the development and implementation of service delivery standards, policies, and procedures, ensuring compliance with industry best practices and customer requirements. I also prepared and analyzed expense reports, identifying and resolving any discrepancies or issues. Additionally, I coached, trained, and motivated employees, evaluating their performance and providing feedback. Furthermore, I excelled in conflict resolution and de-escalation, ensuring customer satisfaction and retention. I have experience with Microsoft Office, World Tracer, and Spanish National Security Airport Program, and I speak English and Spanish fluently.