Samantha Abraham Email & Phone Number

• Developed a schedule and organized the move of 72 residents from our old facility to the new facility. The developed schedule safely and efficiently moved all residents over within 1 day.• Coordinated the management and nursing teams during the admission process and organized the admission of 80 new residents within a 6 week time frame as proposed to the Ministry of Long Term Care.• Developed efficient processes that improved communication within our Home by implementing a standardized form to share with all Home Areas.• Support residents and families throughout the admission process to assist with their transition to the Home.• Schedule and organize Annual and Post-Admission Care Conferences with our Care Team on a monthly basis.• Complete RAI MDS 2.0 Assessments in a timely manner.• Maintain communication with families through weekly email updates, developing memos, and organizing monthly Town Hall meetings.• Developed our Home’s Family Council in accordance with The Long Term Care Homes Act.• Maintain and develop strong relationships with relevant stakeholders within the community such as: Home and Community Care, Georgian Bay General Hospital, Wendat Transitional Care Services, Community Reach, and various other organizations.

As a Summer Intern I had the opportunity to work closely with senior management at the Corporate level and upper management at the Home level.At the Home level, I developed contracts for external vendors, performed Skin and Wound audits, audited concerns/complaints for Q2, and assisted with an employee investigation in which I analyzed the findings and compiled the results into a detailed report for the Administrator.At the corporate level, I developed an organization-wide Communications Survey to identify the gaps present in the current communications strategy. I created, distributed, and analyzed the surveys, which I then summarized in a report to present to the Director of People, Culture, and Engagement. Furthermore, I created a standardized monthly newsletter to be distributed to Staff, Residents, and Family Members in all 14 Long Term Care Homes in order to improve Jarlette Health Services communications efforts. Prior to the introduction of the mandatory vaccination policy, I assisted in the creation of an immunization policy to be implemented at both the Home and Lodge level and I worked closely with team members to roll-out a Vaccination Strategy that encouraged staff and volunteers to obtain their COVID-19 vaccination, this strategy increased vaccination rates to over 80% in the majority of our Homes and Lodges. Recently, I developed a staffing pattern for a 135-bed Retirement Lodge expected to open in 2022, this project provided me the opportunity to learn more about the staffing issues present in the senior care sector. Projects I worked on include, but were not limited to, The Recruitment and Staffing Strategy (Long-Term Care and Retirement Divisions), Communications Strategy, Onboarding Strategy, and the development of an Employee Recognition Virtual Celebration for Management within both the Long-Term Care and Retirement Divisions.

As a Personal Support Assistant I assist both residents and staff with daily activities at The Villa Care Centre. This includes, and is not limited to, spending time with residents to maintain their cognitive and emotional wellbeing, checking vitals of the residents daily, supporting personal support workers with tasks such as feeding and transporting residents, and supporting upper management with administrative tasks.

As a customer service representative I had the opportunity to work closely with clients and upper management to complete a variety of duties. I performed various financial transactions for clients, assisted upper management with daily tasks including: inventory management, filing, cash transactions between treasury and various branch units, ordering cash for our branch, and ATM loading/unloading. This role allowed me to work independently as well as with others to reach sales targets and productivity goals.

As a personal banking associate I was able to collaborate with upper management to open different forms of bank accounts for clients and helped them reach their personal financial goals. This role also allowed me to utilize a number of digital tools to assist clients with their digital banking needs. I was able to support them in using smart phones, tablets, and laptops so they can explore different digital banking methods. The Bank of Montreal gave me the opportunity to grow into this position and I was able to excel in a group environment and work closely with other employees to help reach sales targets and productivity goals.

Answered phones with an average handle time of 4:00 in a fast paced environment as well as handled credit card information following FIPPA policies. Worked independently and closely with other employees to reach productivity goals.

Handled closing and opening duties as Key Holder and worked closely with the management team to reach sales goals with a strong focus on customer service. I also helped train new employees and manage employees to ensure sales goals were met.

Bachelor Of Commerce - Bcom (Hons), Healthcare Management

I have completed my BCom (Hons.) Degree, specializing in Healthcare Management.

Certificate, Business

Whilst completing my minor in Nutrition and Nutraceutical sciences I also obtained a certificate of Business. This certificate allowed me.

Bachelor Of Science - Bs, Biological Sciences, Honours

I have completed my major in Biological Sciences with an emphasis in Nutrition and Nutraceutical Sciences.