Samantha B. Email & Phone Number

England (outside London) & Wales

• As the Team Leader, I steered tribunal hearings throughout England and Wales, leveraging platforms - in-person, phone, and web to ensure access is accessible and without undue delay. I managed a robust schedule for.
• Pioneered the introduction of video hearings, and selection of new technologies significantly enhancing accessibility and operational efficiency.
• Successfully eliminated waiting lists, reducing case scheduling times dramatically from two months to just 24-48 hours.
• Bolstered hearing capacity and staff productivity through the implementation of innovative work processes,.
• Advanced service delivery quality by integrating improved feedback mechanisms and developing new key performance indicators (KPIs).
• Elevated internal and external engagement and understanding of our mission through comprehensive training initiatives.

England (outside London) And Wales

• In my role as Customer Liaison, I supported judicial adjudicators in the administration and progression of cases, serving as a crucial link between internal and external stakeholders, such as the Highways Agency and.
• Dramatically enhanced public comprehension of legal proceedings through clear, accessible communications.
• Strengthened relationships with stakeholders by ensuring effective communication, liaison and support, facilitating smoother legal operations.

Greater Manchester, England, United Kingdom

• As a freelance consultant for Samantha Louise Makeup & Special FX, I provided expert makeup and special effects services for film, advert and theatre productions, collaborating with various media and arts.
• Delivered standout makeup artistry for Adobe UK's online filmed advertisement, enhancing its visual appeal and effectiveness.
• Co-makeup direction of all performers in English National Ballet's promotional short film for Akram Khan’s UK tour of "Giselle", commissioned by Mancester Arts Festoval and premiered at Palace Theatre Manchester.
• Co-lead makeup and special effects for si-fi short "Fissure" (Dry Run Films) acclaimed at notable festivals including the Orlando Film Festival 2016, MiF 2016, and Grimmfest 2017.

Salford, UK

• In my role as Senior Recruitment Officer at Salford University, I orchestrated large-scale recruitment events, seamlessly managing up to 6,000 attendees over 5 sites and two-day spans. My strategies involved.
• Spearheaded an external recruitment strategy that led to a 61% increase in outreach activity, engaging 165,676 individuals within a year.
• Enhanced undergraduate open day attendance by 20% and postgraduate attendance by 40% through strategic event planning.
• Implemented digital tools like Eventbrite and MailChimp to improve stakeholder communication and event management.
• Co-authored and secured a £162K funding bid for the "National Networks for Collaborative Outreach" project with HEFCE.
• Established a highly successful annual conference programme, attracting notable speakers such as the Assistant Director of OFFA.

Salford, UK

• In my role as Events Officer at Salford University, I was responsible for the strategic planning and execution of high-profile events, fostering advancement and partnerships with prominent external entities including.
• Orchestrated the end-to-end management of major events, ensuring top-notch execution and guest satisfaction.
• Significantly enhanced event visibility and engagement through the strategic commissioning of publicity materials, including advertising, event programmes, and press releases.
• Played a pivotal role in advancing customer relationship management and stewardship initiatives, which led to my serving as a central advisor to the School of Arts and Media on events management.
• Successfully implemented Eventbrite and MailChimp for efficient management of numerous university events.
• Contributed to securing Museum accreditation for the university by providing strategic support in the production of successful bids.

Salford, UK

• In my role as Research Assistant I supported development of digital systems for Sustainable Urban Regeneration (SUR). I created dissemination materials for web and profile raising within the SUR community, I attended.
• Managed commercial activities – clients included HM Prison Services, Arup, Wates
• Sustainability advisor to The Hive at St John's, awarded funding by AHRC (Connected Communities £25,000) and Heritage Lottery Fund. Also £12,500 project startup funding, plus £2,500 early career research award
• Independently approached to review the website the Centre for Alternative Technology
• Consulted by the Advisory Team for Large Scale Applications (became Department of Communities and Local Government) on ATLAS interface development
• Delivery on MSc Urban Design and Regeneration (Project Planning and Management module)