Samantha B. Email & Phone Number

England (Outside London) & Wales

As the Team Leader, I steered tribunal hearings throughout England and Wales, leveraging platforms - in-person, phone, and web to ensure access is accessible and without undue delay. I managed a robust schedule for adjudicators, assigning judicial cases efficiently and overseeing more than 2,500 hearings annually. My role involved delivering impactful training programmes for internal staff and key external stakeholders including Local Authorities and members of the public, enhancing understanding and communication. I have refined internal processes to boost our team's capacity and resilience, whilst supervising a dedicated team of two permanent staff and providing coverage for other Team Leaders in their absence. Additionally, I played a pivotal role in gathering requirements and contributing to the technical specifications for improment to systems that support online appeals and in-person & remote hearings, ensuring they meet user needs and improve service delivery.Accomplishments:• Pioneered the introduction of video hearings, and selection of new technologies significantly enhancing accessibility and operational efficiency.• Successfully eliminated waiting lists, reducing case scheduling times dramatically from two months to just 24-48 hours.• Bolstered hearing capacity and staff productivity through the implementation of innovative work processes,.• Advanced service delivery quality by integrating improved feedback mechanisms and developing new key performance indicators (KPIs).• Elevated internal and external engagement and understanding of our mission through comprehensive training initiatives.• Enhanced public access to justice by promoting and gaining external interest in our video hearing capabilities.• Ensured inclusive access to remote hearings, accommodating users across various age groups and abilities.• Initiated and led internal training programmes that heightened organisational awareness and alignment with our hearings' mission.

England (Outside London) And Wales

In my role as Customer Liaison, I supported judicial adjudicators in the administration and progression of cases, serving as a crucial link between internal and external stakeholders, such as the Highways Agency and the Secretary of State for Transport. I was responsible for translating complex legal concepts into understandable language for the public and drafting essential legal documents. My communication skills significantly contributed to enhancing public understanding and streamlining processes.Accomplishments:• Dramatically enhanced public comprehension of legal proceedings through clear, accessible communications.• Strengthened relationships with stakeholders by ensuring effective communication, liaison and support, facilitating smoother legal operations.

Greater Manchester, England, United Kingdom

As a freelance consultant for Samantha Louise Makeup & Special FX, I provided expert makeup and special effects services for film, advert and theatre productions, collaborating with various media and arts organisations. I specialised in creating distinctive visual effects for advertising campaigns and short films, playing a crucial role in managing makeup and special effects for both promotional films and large-scale productions. My creative skills and technical expertise in makeup artistry significantly enhanced the visual storytelling of numerous projects.Accomplishments:• Delivered standout makeup artistry for Adobe UK's online filmed advertisement, enhancing its visual appeal and effectiveness.• Co-makeup direction of all performers in English National Ballet's promotional short film for Akram Khan’s UK tour of "Giselle", commissioned by Mancester Arts Festoval and premiered at Palace Theatre Manchester.• Co-lead makeup and special effects for si-fi short "Fissure" (Dry Run Films) acclaimed at notable festivals including the Orlando Film Festival 2016, MiF 2016, and Grimmfest 2017.

Salford, Uk

In my role as Senior Recruitment Officer at Salford University, I orchestrated large-scale recruitment events, seamlessly managing up to 6,000 attendees over 5 sites and two-day spans. My strategies involved identifying target consumer groups to enhance outreach effectiveness and implementing cutting-edge digital technologies to streamline event management and enhance stakeholder engagement. Additionally, I played a pivotal role in writing national monitoring reports for UK Government bodies and fostering strategic partnerships to secure funding for university initiatives.Accomplishments:• Spearheaded an external recruitment strategy that led to a 61% increase in outreach activity, engaging 165,676 individuals within a year.• Enhanced undergraduate open day attendance by 20% and postgraduate attendance by 40% through strategic event planning.• Implemented digital tools like Eventbrite and MailChimp to improve stakeholder communication and event management.• Co-authored and secured a £162K funding bid for the "National Networks for Collaborative Outreach" project with HEFCE.• Established a highly successful annual conference programme, attracting notable speakers such as the Assistant Director of OFFA.• Played a key role in advising and enhancing events at MediaCityUK, boosting community and cultural involvement.• Led impactful staff development training sessions, benefitting up to 50 participants per event.

Salford, Uk

In my role as Events Officer at Salford University, I was responsible for the strategic planning and execution of high-profile events, fostering advancement and partnerships with prominent external entities including the BBC and Salford City Council. I managed all aspects of event organisation from conceptualisation to delivery, which included formalising event specifications, budgeting, and scheduling services. My duties also involved commissioning a variety of publicity materials and innovatively reformulating web strategies to enhance customer relationship management. I effectively utilised digital tools such as Eventbrite and MailChimp to streamline event operations and supported the production of successful bids, notably contributing to the University achieving Museum accreditation.Accomplishments:• Orchestrated the end-to-end management of major events, ensuring top-notch execution and guest satisfaction.• Significantly enhanced event visibility and engagement through the strategic commissioning of publicity materials, including advertising, event programmes, and press releases.• Played a pivotal role in advancing customer relationship management and stewardship initiatives, which led to my serving as a central advisor to the School of Arts and Media on events management.• Successfully implemented Eventbrite and MailChimp for efficient management of numerous university events.• Contributed to securing Museum accreditation for the university by providing strategic support in the production of successful bids.• Directed significant projects and managed concert series and external space utilisation, significantly boosting the university’s public engagement and profile.

Salford, Uk

In my role as Research Assistant I supported development of digital systems for Sustainable Urban Regeneration (SUR). I created dissemination materials for web and profile raising within the SUR community, I attended planning meetings and dissemination events including: CIH Annual Conference, Northern Regeneration Summit, RTPI Planning Convention, Regional Studies Association Annual Conference. I produced reports on partner finances and research progress for funding bodies, including €1,077,099 for UK National Audit Office and European Union (for Virtual Environmental Planning System, VEPs (E109, INTERREG 3b with additional support from the ODPM).Accomplishments:• Managed commercial activities – clients included HM Prison Services, Arup, Wates • Sustainability advisor to The Hive at St John's, awarded funding by AHRC (Connected Communities £25,000) and Heritage Lottery Fund. Also £12,500 project startup funding, plus £2,500 early career research award • Independently approached to review the website the Centre for Alternative Technology• Consulted by the Advisory Team for Large Scale Applications (became Department of Communities and Local Government) on ATLAS interface development • Delivery on MSc Urban Design and Regeneration (Project Planning and Management module)• My work on VEPS was presented to UKRC auditors to demonstrate project management best-practice at the university My additional experience :Education Liaison, Manchester Metropolitan University, (May 2003 – Mar 2006) Finance Assistant, Manchester Metropolitan University, (Sep 2002 - Apr 2003)Researcher for Free Trade exhabition, Manchester Art Gallery (2002-2003)