• Assess and resolve client and vendor escalations • Build, audit, and maintain work orders. • Negotiate cost with vendors and obtain cost approval from clients. • Handling high volume calls (multi-phone line) and emails • Scheduling and coordinating both emergency and non-emergency request. • Client invoicing, vendor invoice entry, and document management • Client portal management/ communication & spreadsheet creations • Build and maintain team schedule coordinate, schedule, & approve team PTO • Responsible for team training and development • Providing strong leadership to grow team building & goal attainment. • Currently manage a growing team of 5 people and responsible for 400+ clients. • Provide confidential information to upper management. Work directly with HR. • Ensure team members, vendors and clients are following company objectives. • Provide detailed feedback on employee growth and training opportunities. • Perform employee yearly reviews and corrective action.

• Emergency calls and client conflict resolution • Providing Superior Client Care While Taking High Volume Calls • Account management, documentation review, and oil usage assessment • Process payments, create cost efficient budgets, review billing. • Payment Processing, Contract & Pricing Negotiations • Scheduling repairs and emergency service calls

Both Commercial and Residential Sales. Familiar with loan type FHA,203k, VA, USDA Eta.

• Managed AT&T’s largest signage rebrand project over 300+ Accounts. • Responsible for project budgeting and cost compliance • Schedule coordination for all vendors and project management • High volume communications with client and vendors • Generate correspondence. procurement documents, engineering request & design art and coordination • Generate and maintain proposals, approvals, billing, and change orders.

• Responsible for Multi-line Phone System • Entering All Client Information & Uploading Confidential Documents • Generating Court Documents & Judgement Fillings Multiple States both Paperless & Physical • Responsible for Enforcing and Applying FDCPA Guidelines • Maintained Calendar & Scheduling’s • Payment Negotiations and Budget Plans for Repayment

• Managed a department of 6 Employees -Responsible to Assist 5 Civil Litigation Attorneys -Multiple States • High Volume Client & Court Communications • Receiving and Processing Secure Communications and Documentation • New Claim Processing and Client Intake • Generating & Maintaining Affidavits and Media • Generating and Filing Superior Court Judgments for Both Civil Litigation & Law Division • Generating Excel Reports/ Cost Sheets/ Account Card Adjustments

• Inhouse & Field Supervisor for 15 Employees • Facility Management for HVAC/Electrical/ Plumbing/ Solar Small Business & Corporate • Residential & Building Management HVAC/ Boilers/ Electrical /Plumbing • Onboarding/ Training/ Conflict Resolution/ Scheduling/ PTO • Enforcement of Company Policy & Procedure • Enforcement of OSHA Compliance and Safety Procedure • Generating Client Correspondence • Filing of Permits and Town Documents • Generate & Create Daily Data Reports & Spreadsheets • Cost Budgeting, Inventory Management, Blueprint Reading & Material Calculations • Daily Accounting A/R & A/P, Employee Payroll, Client Billing, and All Daily Banking Transactions.