Process service (non-human) account requests providing authorized access, maintaining all approved documentation for audit review, in accordance with record retention directives.Provide users with instruction on use of bank’s standard password vault application.Troubleshoot issues with service account access in accordance with departmental standards and procedures.Routinely review and revise department desk procedures for new service account access management processes.Review, report, and maintain awareness of violations of account password policies within the standard password vault application, promptly escalating all discrepancies of significance.

Train new User Access Management team members.Develop and provide a quality assurance review of fulfilled user access requests.Routinely review and revise department desk procedures and document procedures for new user access management processes.Participate in projects related to existing access management systems, processes and upgrades.Monitor Human Resources report information and initiates access changes due to employment status changes.Process security system access requests as needed to reflect authorized user and resource administration, maintaining all documentation on file for audit review, in accordance with record retention directives.

Manually grant access for employees/contractors bank-wide with department specific applications.Distribute application access, Active Directory, RACF, and TS Mainframe utilities and support.Facilitate various bank and regional projects and upgrades.Perform quality assurance review, ensuring that access requested is provisioned correctly.Provide feedback and training when discrepancies are identified.Basic understanding of operation systems and security software on different platforms.Analyze application access requests to ensure access was approved and appropriate prior to granting.

Prepare collateral release requests such as Motor Vehicles, Mortgages, UCC's, and Airplanes.Ensure loan documents are complete, accurate and in keeping terms and conditions.Review loan transactions for any changes.Contact relevant parties to obtain necessary approval or documentation for the lien release.

Facilitated in numerous bank and regional upgrades and projects.Active directory and exchange provisioning and support.Primary support for a finance and budget application.Manually granted access for employees bank wide and department specific applications.

Worked as part of a team to ensure patients participation in social, educational or recreational activities were being met.Recorded and maintained patient information.Completed physical checks and monitored patients to detect any unusual behavior.