- Focusing on new product development and implementation specifically for gas products, with the objective to create improved coverage, a better Customer journey and commercial benefits- Leading a product initiative to three of our biggest partners; Vaillant, Ferroli and Ideal. Affecting a c100k existing Customers and driving profit for new Customers and the business- Leading bigger projects to accommodate the simplification of products whilst ensuring Customers receive the best possible Customer journey - Leading and supporting mass migrations c500k Customers, including product mapping, and -- Customer documents, scripting, Terms and Conditions updated and to a satisfactory standard prior to launch- Creating and managing process changes within the business to ultimately create a better Customer journey- Ensuring product related contractual changes for our engineers and contractors are completed and fulfil the product requirements- Creating communication plans for product launches and writing briefs to ensure the message lands correctly within the business - Presenting product initiatives to other areas of the businesses including board meetingsKey achievements:- Received a Directors Star Award for the work I have done, specifically the improved coverage on the gas products and managing the process changes- Received several nominations and winning the monthly MVP for the implementation of On Demand initiatives

- Leading a Product Knowledge strategy across the full Product portfolio, producing clear, compelling, accurate product information across the business, managing key stakeholders- Competitor analysis to understand the local and global product market- Analysis data being able to translate to understand common trends- Project planning for any new products or product enhancements ensuring the critical path is maintained - Collating data for monthly repudiations which was used for Product reviews and Product MI - Working with front-line to ensure that communications can be easily understood and writing briefs to close any knowledge gaps identified- Working with Learning and Development to guarantee that new starters in the business are receiving accurate product knowledge and understand the products- Assessing and working with key stakeholders to ensure that all Customer communication is precise before production- Working within an FCA regulated environment

- Meeting individual and team KPI’s and SLA’s.- Qualified as a competent Customer Advocate- Detailed investigation to give a thorough solution - Writing competent outcome letters- Achieving a daily target and quality performance- Working within an FCA regulated environment