Samantha Beech's Location
Staffordshire, England, United Kingdom, United Kingdom
Samantha Beech's Contact Details
Samantha Beech work email
- Valid
Samantha Beech personal email
n/a
About Samantha Beech
Turning visions into a reality.
Samantha Beech Work Experience Details
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New Product Development ManagerOsb Group Aug 2022 - PresentWolverhampton, England, United Kingdom -
Complaints HandlerHuntswood Jan 2020 - Aug 2020Liverpool, England, United Kingdom -
Career BreakTravelling Nov 2018 - Nov 2019 -
Product ManagerHomeserve Aug 2017 - Nov 2018Walsall, United Kingdom -
Assistant Product ManagerHomeserve Nov 2015 - Aug 2017Walsall, United Kingdom- Focusing on new product development and implementation specifically for gas products, with the objective to create improved coverage, a better Customer journey and commercial benefits- Leading a product initiative to three of our biggest partners; Vaillant, Ferroli and Ideal. Affecting a c100k existing Customers and driving profit for new Customers and the business- Leading bigger projects to accommodate the simplification of products whilst ensuring Customers receive the best possible Customer journey - Leading and supporting mass migrations c500k Customers, including product mapping, and -- Customer documents, scripting, Terms and Conditions updated and to a satisfactory standard prior to launch- Creating and managing process changes within the business to ultimately create a better Customer journey- Ensuring product related contractual changes for our engineers and contractors are completed and fulfil the product requirements- Creating communication plans for product launches and writing briefs to ensure the message lands correctly within the business - Presenting product initiatives to other areas of the businesses including board meetingsKey achievements:- Received a Directors Star Award for the work I have done, specifically the improved coverage on the gas products and managing the process changes- Received several nominations and winning the monthly MVP for the implementation of On Demand initiatives -
Product ExecutiveHomeserve Jun 2013 - Nov 2015- Leading a Product Knowledge strategy across the full Product portfolio, producing clear, compelling, accurate product information across the business, managing key stakeholders- Competitor analysis to understand the local and global product market- Analysis data being able to translate to understand common trends- Project planning for any new products or product enhancements ensuring the critical path is maintained - Collating data for monthly repudiations which was used for Product reviews and Product MI - Working with front-line to ensure that communications can be easily understood and writing briefs to close any knowledge gaps identified- Working with Learning and Development to guarantee that new starters in the business are receiving accurate product knowledge and understand the products- Assessing and working with key stakeholders to ensure that all Customer communication is precise before production- Working within an FCA regulated environment -
Complaint HandlerHomeserve Oct 2011 - Jun 2013Walsall, United Kingdom- Meeting individual and team KPI’s and SLA’s.- Qualified as a competent Customer Advocate- Detailed investigation to give a thorough solution - Writing competent outcome letters- Achieving a daily target and quality performance- Working within an FCA regulated environment
Frequently Asked Questions about Samantha Beech
What company does Samantha Beech work for?
Samantha Beech works for Osb Group
What is Samantha Beech's role at the current company?
Samantha Beech's current role is New Product Development Manager.
What is Samantha Beech's email address?
Samantha Beech's email address is sa****@****rve.com
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